ComplaintsforOld National Bank

• Initial Complaint

  06/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I moved my 401k from Nationwide to first Midwest bank and just recently found out they placed the money in someone else's acct. this was confirmed by the copy of the 6digit check from Nationwide being cashed by first Midwest bank and deposited into the wrong acct. they will not return my calls but *** **** in Joliet acknowledged he saw the problem and knew it was my money but 2 months later, I can't get anyone to cal me back

  

  Business response

  06/03/2022

  First Midwest Bank, a division of Old National Bank,has researched Ms. ********s concerns and determined a clerical error occurredat the time of Ms. ********s 401k Rollover transfer in November of 2020, andthe funds did not post to her retirement account at Retirement Direct.  Asof the date of this response, the Bank is currently working with the appropriateparty to credit the funds to Ms. ********s retirement account, as well as anyadditional earnings that would have accrued.  Once the funds have beencredited to Ms. ********s retirement account, the Bank will contact her withfurther details.
  
  

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A couple years ago I applied for an auto loan with old National Bank. After thinking about the bank I remember that I have a checking account that has been getting my direct deposit from speedway gas station and I used to make cash deposits everyday for years. I lost my check book when my purse was stolen years ago. I informed them by email about the account and I was told it didn't exist. I visited the closest branch in ***** ***** IN and same thing happened. Called the number and nothing. Last June of 2021 I went to the Wabash Ave location and spoke with a lady who said that she would look into it and if it was dormant they've sent it to the state. Checked with her a few days later and she had a cancellation of debt from 2012. I left it alone for a few months and I returned repeating the same thing to another lady who works there and she said it was closed in May of 2009. Which I know I used it after that. Waiting for another one to get in touch with me again. A lot of money that I saved up is missing from this bank account that I don't have any withdrawals from.

  

  Business response

  06/14/2022

  Business Response This individual had a checking account with Old National Bank that was charged off in May 2009 and reported to ChexSystems. The charge off was sent to ******** with a negative balance of $1,186.80. There were no remaining funds owed to the client. The individual may contact ******** at XXX-XXX-XXXX to inquire about resolving the charge off balance. In October of 2020, Old National Bank received a voicemail from the client which contained threats against the bank. ONB Corporate Security Director spoke with the client by phone. The client believed ONB was holding money that we would not release to them. The Corporate Security Director communicated to the client that records showed a prior charged off account and no active accounts. If we can provide additional information, please advise. Thank you.

• Initial Complaint

  05/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I switched the company I get my homeowners insurance through. Old National was provided the information in a timely fashion, however, they continue to send me letters saying there was a lapse in coverage from 03-07-2022 until 03-11-2022 and they are charging me $11.80 to pay for coverage they purchased at that time. I have called the original carrier ************* to confirm that the termination date of the policy was 03-11-2022 and there was no lapse in coverage. I have contacted Old National by phone who confirmed they have the correct dates, do show there shouldn't have been a lapse, the error was on their end and they are correcting it. I just received another letter dated 05-02-2022 saying they are billing me for a lapse in coverage.

  

  Business response

  06/20/2022

  Business Response ONB Mortgage Servicing reached out to the insurance tracking area, who advised that they had incorrectly pulled the date of the notice instead of the date of cancellation for the insurance change. They have reviewed again and are fully cancelling this insurance policy for the lapse in coverage. The escrow/loan account was never charged for the Force Placed Insurance. We appreciate the client bringing this to our attention... the insurance tracking area will use this as a training/coaching opportunity.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to pull money out of MY account, and was made to wait an excessive amount of time while having to deal with the bank tellers intolerable attitude. I was initially denied my request for cash multiple times. The teller insisted that she needed to get approval from the other account holder. This same teller admitted to deactivating my card because the other account holder wanted me to sign off. This bank representative overstepped by interfering in personal matters, and violating my rights as defined in the bank policy. I have made 2 attempts to speak with someone from customer service and have not had my phone calls returned.

  

  Business response

  05/09/2022

  Business Response Manager ***** ********* at the *** **** Old National Bank location, spoke with this individual on 04/19/2022 to explain the situation. The individual had gone to the *** **** Banking Center on 04/08/2022 to make a withdrawal of $3,292.00 from checking acct XXXXXXX. The individual had been added to the checking account in the past as a JOO relationship, meaning joint or other (secondary). The primary account owner contacted the Banking Center on 03/28/2022 and expressed that he wanted this individual removed from the account. The primary owner said that this person was aware that he was going to be removed from the account and that he would stop by the Banking Center to sign the joint owner removal form. At this time on 03/28/2022, the Banking Center proceeded to close the individual's debit card connected to the checking account per the primary owner's request. When the individual arrived at the Banking Center on 04/08/2022, he would not sign the joint owner removal form and said this was his account too. The teller assisting reached out to Ms. ********** who was not in the office at the time. Ms. ********* confirmed that the individual was still authorized on the account and could access funds. The Banking Center proceeded to process the transaction for the individual. The account was closed on 04/11/2022. If we can provide additional information, please advise. Thank you.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  FIRST MIDWEST BANK IS STILL REPORTING TRANSUNION LLC ONLY SEND A LETTER OF DELETION TO CHICAGO, FOR MANUALREMOVAL MY CREDIT FILES ARE SUPPRESSED.******* * ************ ********** SSA **** 

  

  Business response

  04/06/2022

  First Midwest Bank, adivision of Old National Bank, has searched its loan records and shows no loanaccount on file reflecting ******* * *************s name, address, phonenumber, or partial social security number as provided in the BBBcorrespondence.  Additionally, First Midwest Bank, a division of OldNational Bank, has searched its loan records and shows no loan account on filereflecting **** ******* *****'s name, address, phone number, or partial socialsecurity number as provided in the BBB correspondence.  At this time theBank is unable to assist with removal of any information from Ms.************'s credit history.  If Ms. ************ can provide usadditional information, such as a loan account number or a copy of a loanstatement, the Bank would be happy to search our loan records again.  Shemay contact the Collections department with the additional information at ************.

  Customer response

  04/06/2022

  4/6/2022
  ******* * ****** *** ********** **************
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****
  
  

• Initial Complaint

  03/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  As a victim of I dentity theft, I have received Bank statement from many Banks. I had been contacy all the banks and closed as I can. I alsr receive Bank statement from Old ational Bank monrthly. I had contact to the Bank . The person is taking care the case is ******* ****** she is Old Bnational Bank Fraud Investigation , Sice the time I had dispute to the Old National Bank on mid November 2021. Until today the Bank continue sent to me the Bank Statements even I never open account at Old National Bank. ****** ***** phone number to reach is XXX-XXX-XXXX, Fax number is XXX-XXX-XXXX. Also the email ************@oldnational.com. I had call the Bank many time to request close these account, ****** asked me if I had had Unite State saving Bond which I presume the reason as to why the account cannot be close. On Friday, February 11,2022. I received two form 1099INT had sent from Old National Bank. The first account number shown on 1099INT is XXXXXXXXXX where the interest income is $14,932.00 and the second account shown on the form1099INT is XXXXXXXXXX where the interest income is $15,736.00. Also the Identity open ONB Every day Checking account number is XXXXXXXXX with the amount $6000. Both form 1099INT and Checking the Identity theft used my Identity to open and earned interest . It is Criminal and Unlawful . It had been three months since I request to close these account and adjust form 1099INT to $0.00, Therefore I can soon file Income tax. Please help me to investigate and close these account, Thanks for your help and support.

  

  Business response

  04/01/2022

  Business Response Old National Bank Corporate Security is in the process of closing the checking account. It has been placed at a status 7 to prevent debits and credits from posting, as it is prepared for permanent closure. No negative reporting has been sent to ChexSystems related to the account or the client. The 1099-INT form from 2021 has been corrected to reflect $0.00 and another copy mailed to the client. ONB Corporate Security is working with the Treasury Department regarding the account. There were US Savings Bonds cashed that are believed to be counterfeit. If we can provide additional information, please advise. Thank you.

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  RE: Old National Bank Loan Number XXXXXXXXXX Old National Bank owes me over$1500 that was due to me prior to January 4, 2022. On December 16, 2021 I called Old National loan department to get a payoff amount for the mortgage that we have on our home located at ** ********* Ct. *******, WI. The loan was paid off the first business day of 2022. I was advised by Old National loan department to contact the loan department that handles the monthly bank transfer of funds from my credit union to Old National that was drawn upon to make our monthly mortgage payment, $1143.55. I called them and told them that our loan was going to be paid off the first business day of 2022 and they should not make a bank transfer from our account for the January 2022 mortgage payment. On January 3, 2022 Old Bank used a bank transfer to pull $1143.55 from us. I have called Old Bank numerous times to have this straightened out and have been told that a check should be coming for the eleven hundred plus four hundred something due to us based on the settlement of our balance with Old Bank. Based on the language included in the "Mortgage Billing Statement" and the "Payout" statement " a late charge of $31.68 will be assessed 15 days after a current payment is due". I expect the same late charge should be added to my payments as the bank has not hold up their end. There is no reason for this to have happened. Old National Bank has my bank's routing number and they have our bank account which they could use to make an electronic transfer which they have done for years to make our monthly mortgage payments. Old National Bank also sent us a Mortgage Billing Statement with our next payment due of $1143.55 due on February 1, 2022. We need your help in obtaining the funds due us.

  

  Business response

  03/02/2022

  Business Response The loan was paid in full on 01/04/2022. Client contacted Old National Bank on 12/16/2021, 01/03/2022, 01/05/2022 and 01/24/2022. On 12/16/2021, Client requested the payoff and for the escrow funds to be netted but did not inquire about the auto payment. On 01/03/2022, Client called to make sure his monthly payment would not generate but the payoff check hadn't been received yet. On 01/05/2022, Client wanted to verify that the payoff was received and wanted the payment for January returned. The January payment was pulled because we had not received the payoff. Client stated that he had called previously and asked for the auto debit for January to be stopped but ONB Mortgage Servicing did not find this conversation in their recordings. Client was notified that payment would be returned in 10 business days, unless the external bank would send a letter stating there are no stops or holds. Client said he would wait the 10 days. On 01/24/2022, Client called about receiving a February billing. He was given incorrect information that he would be receiving two refund checks, one for escrow in the amount of $487.86 and another in the amount of $1,132.97. The correct information was that he would only be receiving one refund check in the amount of $1,132.97. The $487.86 was subtracted from the payoff amount. Client mentions that he thought the refund was short $10.58. This is due to the per diem (Exhibit A - Payoff Statement). A payoff was quoted for 01/03/2022 and the payoff was not received until 01/04/2022. He was also told that the auto debit was not on the ONB system but through the other bank, which is incorrect. The refund check for $1,132.97 was issued on 01/20/2022 and mailed to Client (Exhibit B - Check copy). On 02/09/2022, Mortgage Servicing advised that the check was returned to ONB because Client was temporarily away. The check is being resent on 02/09/2022. Client mentions receiving a billing statement with the next payment due of $1,143.55, due on 02/01/2022. Statements are automatically sent when a payment is paid, so this was generated on 01/03/2022. Since the January payment was received prior to the payoff being received, the payoff amount changed. Below is how the payoff was applied: Principal: $111,888.02 Interest: + $31.73 Release fee: + $30.00 Total due = $111,949.75 Total submitted for payoff: $112,437.61 Escrow balance: + $645.11 Total credit = $113,082.72 Difference refunded to client: $1,132.97 ($113,082.72 - $111,949.75 = $1,132.97) If we can provide additional information, please advise. Thank you. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) ONB mailed the January statement February payment to my ******* address and with all our mail we have it forward to our AZ address during the winter. I don't understand why we have not received the check that they said they mailed. I suggest as I did in my complaint that they make an electronic bank transfer of the funds to my account as they have the routing and account number that they used to withdraw our monthly mortgage payments. Business Response ONB Mortgage Servicing advised that the client does not have a seasonal or alternate address for Arizona on file. On 02/11/2022, ONB sent the refund via electronic ACH back to the external bank where monthly payments had been drawn from. The refund will be in the amount of $1,132.97. The ACH may take a few business days to reflect in the external account.

• Initial Complaint

  12/07/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Contacted Old National concerning a transaction on my account that was fraudulent. I provided them with proof that the transaction was fraudulent on more than one occasion via in-app email. I had purchased something online (from Cricut) and the transaction came up as a totally different company (tempovolume) for $99.99. After researching, this "company" is known to scam people and never send the ordered product. They create websites of popular products, these sites are eerily similar to the real websites. These fake websites even pop up as the first Google result when making a search for what you are looking for. I provided proof to ONB of this and provided them my emails to Google, the real company, and the FBI concerning this fake company. I filed the dispute with them around the 26th of November and provided screenshots and emails within 1 day of the dispute. Today I received a letter from ONB stating that there was no error in the transaction and that they will no give me my funds back into my bank account. I will never receive this product and ONB knows that as I also provided them with the invalid shipping information that says it is coming from China (the real company is based out of California, not china). I would like for ONB's fraud investigation department to contact me concerning this issue, customer services refuses to allow me to talk to them because the are "out sourced". I would also like for the $99.99 transaction to be reversed and my money be put back in my account. I have provided all the screenshots here as well.

  

  Business response

  01/27/2022

  Business Response A debit card dispute for goods or services not received was filed for the Client on 11/27/2021. The dispute involved a debit card transaction in the amount of $99.99 to TEMPOVOLUME.COM that posted on 11/26/2021. This was supposed to be for the purchase of a vinyl machine and the Client thought she was ordering from Cricut.com. The dispute from 11/27/2021 was denied. Notes from Bankcard Services advise that the order was placed on 11/26/2021 and the Client has not given the appropriate amount of time to allow merchant to resolve. Client stated in the dispute that she ordered from a different merchant than how the name posted on the transaction, but that is not sufficient for this type of dispute. The Client will need to resolve the matter with the merchant and/or wait at least 21 business days before refiling dispute. If we can provide additional information, please advise. Thank you. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted the merchant as of Dec. 6th. They refuse to respond back. Once again, because it's a fake company acting as Cricut. Attached is my email to them. ONB has done nothing to resolve this issue. I'll be forwarding all of this to the attorney general's office if a resolution is not met. It has been 21 days as of today, you should've filed the dispute instead of not helping. Consumer Response I was contacted by my local branch today concerning the "fraud" and asked if they could shut my card down. I accepted. She stated that they would give me a provisional credit of $99.99 until they investigate the issue. She said it can take up to 60 days and they may take the credit away. I asked her why corporate didn't contact me instead of handing it off to her, since the BBB complaint is with corporate and not my local branch. She could not answer me and had no clue that I even got the BBB involved, she just had an email from someone higher up to contact me. This BBB complaint is still not resolved, as the credit can be taken away within 60 days. If so, I will be going to the Indiana Attorney General's office with my complaints. Do better ONB and stop thinking every customer is trying to scam you! It's my card and money that got stolen, not yours. Do your job and correct it, like you should have in the first place. Business Response ONB Bankcard Services issued a provisional credit for $99.99 on 12/22/2021 while the dispute is being researched. Bankcard Services has sent the case to Mastercard and is awaiting a response back. We did not have enough information provided with the first dispute submitted to treat the situation as fraud. It is normal protocol to have Banking Center Management reach out to a client regarding BBB complaints. In this instance, we had Manager ****** ****** reach out to the client on 12/22/2021 to explain that we needed to shut the debit card down for fraud and order a new card. If we can provide additional information, please advise. Thank you. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) This BBB case should not be closed until the provisional credit is permanent.

• Initial Complaint

  12/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have account with T-Mobile I paid my bill on November 20th on November 25th a charge came through for $363.50 which was not credited to my account but yet taking out of my checking account through my debit card is what I've Been Told.So I filed a fraulant complaint after there investigating it was rejected because I have a prior relationship with Tmobile said to contact them with possible resolution. T-mobile 3 way a call to my bank said there isn't a way to help me cause the money wasn't applied to my account they have no way of knowing where that went so it is a bank dispute so know awaiting more information. Meanwhile that was almost my entire check gone and my household effects while bank bounces me back and forth . Meanwhile I guess having account with them since 2002 means nothing when u get basically robbed.

  

  Business response

  01/03/2022

  Business Response Client had a T-Mobile debit card payment post to checking account ending in **** on 11/26/2021 in the amount of $363.50 (Exhibit A - Image 1). Client said the payment was not reflecting on her account with T-Mobile and she didn't recognize the transaction. The first dispute was filed on 11/27/2021. ONB Bankcard Services advised Client she would need to resolve the matter directly with the merchant. A second dispute was filed on 12/02/2021 for the same transaction. This dispute contained additional details from the Client. The checking account received provisional credit of $363.50 on 12/07/2021 and Bankcard Services has sent to Mastercard for further research (Exhibit A - Image 2). If we can provide additional information, please advise. Thank you.

• Initial Complaint

  11/19/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  on 09/22/2021, I noticed a charge in my checking account, for unauthorized $100.00. Upon verifying that I did not make this purchase, I filed a claim with Old National Fraud. I filled out the paperwork that was given to me, and credited back the $100.00. The week after, all my accounts where completely frozen. I could not access any account info, use or deposit any money. After several phone calls and trips to the branch, I was informed that the same company that frauduently took the $100.00 from my acct, tried to take $600.00, and all my accounts where immedietely frozen. Now the initial $100.00 has been chargedback to my account, and with overdraft fees, my account is negative $214.00, and climbing everyday. Ive spoke with several people, and nobody knows why Ive been charged back. Im being called everyday, and harassed to pay back this money, that was fraudently taken from my account. I want to settle this, so I can close all my accounts, and take my business to another bank.

  

  Business response

  01/03/2022

  Business Response Client's checking account ending in **** was closed on 11/26/2021. It now shows as a status 8, permanently closed (Exhibit A: Image 1). On 11/10/2021, the account had a negative balance of $210.95 (Exhibit A: Image 2). A $6.95 service charge was refunded on 11/24/2021, along with thirteen $8.00 daily overdraft fees. The closing transaction was completed on 11/26/2021 when Client made a deposit of $100.00 to bring the account to a zero balance for closure (Exhibit A: Image 3). If we can provide additional information, please advise. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩