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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Entered a contract, paid a portion of the balance and have not received services rendered.Business response
10/09/2023
This has been taken care of. The customer has received the generator and installation is being processed at the current time.
Thank you.
Initial Complaint
08/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 6/16/2022 I contracted with Hoesli diesel Service at **** ** ******** **** in **********, In. to purchase an 18KW Generac generator. I paid a $5,680 downpayment with check # ****. I was informed that it would be 5 or 6 months before it would be available, so I did not attempt to contact them during that time. I have not been contacted by them since even though I have called maybe six times since spring. Each time a girl tells me that she is new on the job and that *** (the salesman) is busy on the phone or out of the office. At this point I would just like to have my downpayment refunded.Business response
08/17/2023
Mr. ******* ordered the generator on 6/21/2022. He was told that the generators were running 7+ months behind from factory. We did receive his generator around 7/11/23 and we have been trying to get it to him for the last 3 weeks. Between weather and scheduling, it has been difficult. We have been overloaded with generators and do apologize for the timing. However, the generator is here and we can not return it. We will deliver his generator before month's end (8/31/23.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.