ComplaintsforAll About You DJ
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I do not have exact dates. On October 25, 2019, I put down $547.50 as a deposit toward an entertainment contract for DJ services for my wedding. Photos of our copy of the contract have been attached. The contract states that an act of God is a circumstance which negates the deposit being Non-Refundable. We contacted All About You DJ between 2019 and 2020 and asked for a refund due to our wedding being unable to be held by law due to COVID-19. They indicated that they would give us a refund. They stated that this would be presented to us on a prepaid card. I do not know the date I picked up the card. However, I have the physical card with me. Upon picking up the card, I directly asked the employee attending the desk if this was a VISA gift card that could be used anywhere. He answered that yes, it was. My husband and I did not attempt to use the card for some time, and we found that it was unusable. At that time, we determined this was a Square gift card and assumed that it could only be used with Square vendors. Between 2021 - 2022, we attempted to use it with a Square vendor (as these are few and far between), and it was not accepted. At this time, we called All About You DJ and reported the issue to them. We let them know that we were told it was a VISA gift card and that we expected a full refund rather than a credit. We were essentially told "Too bad". We attempted to contact them regarding this issue several times over the years, and we are always told "The manager is out of the office and will call you back". Of all the times we have called, we spoke with this person a single time. We would like to be fully refunded our deposit due to COVID-19 making gatherings of that size impossible at the time. This is what we thought we were receiving, but we were lied to, and it took quite a long amount of time to discover / resolve due to the communication issues. I have left a review on multiple sites, which All About You DJ has taken down.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.