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Complaint Details
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Initial Complaint
06/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a rod in May. I eventually received the rod and was concerned that it was the latest model. I already have the older model. The rod is a 2023 rod. I called within the 30 days and asked for a return and have still not got one. I was asked to provide pictures, call ** *****, send emails. Foolishly I did all 3. Then I received condescending emails. I don't care if I changed my mind, don't like the color, whatever. Don't talk down to a customer who wants to return or exchange a product. They should have sent a 2024 or newer rod in the first place. Ther webpage advertises new 2024 rods in. This must be a selling point for some. If I purchased the rod from ** ***** they told me, it would have been a 2024. I went through all their motions to end up dissatisfied anyway. This is no way to run a business.
Business response
06/20/2024
We have communicated at an exhausting length with this customer. The production date is in 2023, but the rod is the current model and the only production model available. It is a ridiculous ask to expect we have a model made in 2024 when the rods may not have even been created this calendar year. They are welcome to return the rod at any point in the next several weeks still. The rod was delivered 30 days ago, but we will extend this courtesy to this customer another 30 days from today for full refund of the purchase price.Customer response
06/20/2024
Complaint: ********
I am rejecting this response because: They have a no questions asked return policy. They asked many questions and still continue to do so. It doesn't matter why I wanted to return the rod. Don't have the customer do their work. 2024 rods are available. When I first called their employee was unsure which model I received. I also was within my 30 day return policy as stated in the first phone call. Had I not been asked to do all kinds of things in the last few days. A return authorization has not been provided. I was told to go fish. Could be translated into less kinder words. Send a return postage. Thanks for wasting my time. I shouldn't have to contact credit card or bbb. It says on their website call them to make it right. That got me very far. As their employee basically said this is absurd. I went into local shop today and their rods are 2024. Thats neither here nor there. When I first contacted you was it before the 30 days? It was, do not double down on your mistakes and mistreatment of a customer. Your company had many chances to make it right and didn't.
Sincerely,
******* **********Business response
06/21/2024
This customer is asking for something that is so far outside the norm it is just baffling. They are welcome to send it back as mentioned previously. He's called and harassed us via email so many times we are just moving on. I can't ask my employees to take verbal beatings from people like this.Customer response
06/21/2024
I have still not got the return authorization. Should I call my credit card company? Only verbal beatings came from this company who has a history. There are multiple complaints about their lack of service and terrible return policy. No need to verbally beat a company like this they beat themselves.Initial Complaint
04/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order using this company’s website on 11/24/23. After placing the order I never received a confirmation email so I sent an email to verify my order went through. ***** **** responded to my email and verified that my order had been placed and gave me my order number. On 3/22/24 I emailed requesting an update on my order. No response. On 3/27/24 I emailed again requesting an update with no response. On 4/15/24 I called and no one answered and there is no way to leave a message.Business response
04/29/2024
This customer's email won't allow communication to go through. Contacted 4-1 and again 4-9 at the same email. We receive the following message:
Delivery incomplete
There was a temporary problem delivering your message to ********************. Gmail will retry for 19 more hours. You'll be notified if the delivery fails permanently.
The response was:
DNS Error: DNS type 'mx' lookup of hmail.com responded with code NOERROR DNS type 'aaaa' lookup of localhost. responded with code NXDOMAIN DNS type 'a' lookup of localhost. responded with code NXDOMAINWe would like to try to swap the customer to something new or get them a refund. **** please call the store or you can email me direct at *****@americanlegacyfishing.com
Thanks,
Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered a fishing rod. They sent the wrong rod. No big deal. I sent it back. They acted kind of odd. No big deal. They tell me they “don’t have that rod in stock any further.” I ask for a refund. They say “2weeks.” **** ***** from company then begins a long list of excuses and odd nonsense. Couple days ago I started a dispute with my card company. I’m sure American Legacy Fiahjng is some sort of wholesale company with an eye toward the scam. Then today **** tells me that the easiest thing I could do is just go through with the credit card dispute. Lord what a joke. Just want my refund.Business response
04/29/2024
This was refunded on April 9th. Here are the transaction details:
Transaction ID: ***********
Transaction Status: Refund
Settlement Information
Settlement Amount: USD (******)
Settlement Date and Time: 10-Apr-2024 15:20:31 MDT
Business Day: 10-Apr-2024
Batch ID: *********
Authorization Information
Authorization Amount: USD (397.73)
Submit Date/Time: 09-Apr-2024 21:23:17 MDT
Authorization Code: ******
Reference Transaction ID: ************
Transaction Type: Refund
Market Type: eCommerce
Product: Card Not Present
Address Verification Status: Street Address: Match Zip: Matched first 5 digits (Y)
Card Code Status: Not Processed
CAVV Result Code: Not Applicable
Fraud Score Applied: Not Applicable
Recurring Billing Transaction: N
Partial Capture Status: Not Applicable
Customer IP:
Payment Information
Card Type: Visa
Card Number: XXXX****
Expiration Date: XXXX
Total Amount: USD (397.73)Initial Complaint
11/04/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 10/21/21 i place an order for a fishing rod through American Legacy Fishings amazon store page. Yesterday the rod was supposed to arrive. I ordered a reel for this rod as well as baits that will only work with this rod through another company. My rod never arrived yesterday and this morning my order was cancelled by American Legacy fishing. When checking the amazon store page of theirs they list it as still in stock but now they are attempting to charge $100 over the actual value of the rod. They've essentially left me with hundreds of dollars of worthless gear when they decided to cancel my order despite them actually having the item in stock when i ordered it and still having it in stock today.Business response
11/29/2021
Business Response Contact Name and Title: ***** ****** VP Contact Phone: XXX-XXX-XXXX Contact Email: ******@americanlegacyfishing.com ******, I first want to apologize for the out of stock issue on this rod. We are very confused as to how the rod was purchased through Amazon. This rod has not been in stock for several weeks and showed "0" in stock on our site. Unfortunately, we still do not have any, and we are still waiting on an ETA from the manufacturer. We are very dedicated to our customers and making sure we do everything we can to turn a negative experience into a positive one. Because of this, we were (and still are) willing to upgrade you from the Fury model that you ordered to the Champion XP model at no additional charge. This is an upgrade worth over $100. I extended this offer to you through Amazon, as well. We waited for a few days and, unfortunately, received no response. I would like to address the accusation that we are attempting to charge $100 over list price for the rod you ordered. We have never and will never charge over list price for anything we sell. I believe there is some confusion about which model you are looking at. The rod you ordered is the Fury 806HSB. The Champion XP 806HSB must be the model you are seeing. I can assure you we would never engage in this practice. Again, I sincerely apologize for the rod you ordered being out of stock. The offer still stands to upgrade you to the Champion XP model. If there is anything else we can do to help, please feel free to reach out at any time. ***** ***** Vice President
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4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.