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ComplaintsforAACO Golf Carts and Parts, LLC
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Complaint Details
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Initial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I took my golf cart in to be checked out on March 20th. I returned on March 29th to pick my cart up and the front window was missing. When I asked where it was they claimed it never had one when I showed up. After a few minutes of explaining to the employees that it in fact did have one they told me they would look for it and get back with me at the end of the day. They never did. I had to call them the next day only to be called a liar and that my cart never had a windshield, and that they were going to do nothing to resolve it. Now I'm out a $105 windshield. I've attached a photo of the cart with its windshield.Business response
04/18/2022
Business Response First of all I can make a correction on this. The golf cart was brought in March 18th at 11:30 AM by the customer. The customer was not called a liar at anytime, he did not listen, just threw out accusations while we tried to address his question about the windshield. We told him there was no windshield on the cart when it came in but the clips were still attached to the roof support. He inturn was accusing my guys a breaking it , etc. well, after 18 years I have had one, now my second complaint with the BBB. I can count them with two fingers, most places probably couldn't do that. The customer was called back the next day, not the same day and was fully aware that day we have pictures of his cart after he checked in as he proceeded to drop it off at our shop. I will send ****** the picture that he didn't want to see because"he was going to take our word for it" which apparently was another mis statement . I can also give good advice , do not back your cart up on a trailer when hauling it because your windshield may end up on the road while your on your way from point A to point B.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.