ComplaintsforInspire Design Center
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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I used this supplier per my builders request for my kitchen countertops and sink in my new custom built house. I went to this business and selected the quartz top and quartz sink in the showroom but was given no paperwork. When it came time to order I had to trust that they wrote down what I selected. The contract with the builder showed the correct selections but he says that doesn't stand because it is only an allowance in the contract not a selection. Anyways when the sink and top were installed they gave me the wrong sink. The problem is the top was cut to fit the wrong sink. They agreed to change out the sink to the correct one but it is a different shape and cutout and they won't correct the cut of the top to fit the new sink. So now I have a mismatched sink/quartz top in a custom built home where I spent over $4500 on these tops. All which was what I had originally picked out and was even noted in my contract with the builder because I went and made ma selections prior to signing the contract so I could get a more accurate bid. Why should I be stuck with this just because they won't admit it was their mistake? I don't understand why it can't be made right.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.