Business ProfileforD-Patrick, Inc.

We were looking for a Ford Bronco with a hard top. We called D-Patrick Ford on the phone about a Bronco they had in stock and told them we were interested in the car. The internet sales manager told us he was looking to get that car off his books so he would include a hard top at cost at a cost of $3.091.00 dollars. We told him we would like to come in and see the car so he made us an appointment for the next day to test drive the car. When we arrived we spoke with the salesman who was expecting us and verified that they were going to get us a hard top at their cost of $3,091.00. He said yes the internet sales manager had told him about it and we were good to go. We test drove the car and decided to go forward with the deal. We asked for a discounted sales price and the installation of a tow bar as well as a few other things. The manager said he couldn't give us those things because we were already getting such a good deal on the hard top but that he would offer us a tire cover in addition to the hard top at the cost of $3,091.00. We agreed and moved forward with the sale. We drove home and nearly a week later after our down payment check had already been cashed we got a phone call from the dealership saying they were not going to be able to get the hard top because they had made a mistake when they quoted us the price. They offered to send us our $3,091.00 dollars back (that had been included in the purchase price) and we said no we wanted the hard top we were promised which would cost us significantly more to purchase ourselves. After the phone call, we emailed the dealership saying that we understood it was a mistake but that we purchased the car in large part because of the deal on the hard top. A deal that we verified over 2 days with 4 different people. They didn't respond in any way to us for 10 days then told us they were not going to get us the hard top they promised.