Business ProfileforTown & Country Ford, Inc./Evansville

Hello, my name is *********** *****. I am a single father of three for which I have sole custody. I am a licensed ******** ******* for the state of Indiana. I purchased a 2016 Audi S3 from Town & Country Ford of Evansville October 17th, 2022. I was told by the salesman **** ******* that the car had just been professionally wrapped over a gloss black finished paint job. The cost of said wrap was $6,000. I was then told the the cost of the wrap was factored into the purchase price of the vehicle. I was told by the Mr. ******, that the vinyl wrap on this car would last up to 4 years. The wrap begun to separate and fall off the car by early December 2022. I then went to have the wrap removed early January of 2023. Upon removing the first panel, which is located on the rear passenger quarter panel next to the trunk, and also up the rear passenger door. To our surprise, there were extremely large portions of the vehicle covered in primer, raw metal, and unpainted areas, from what I was told was extensive damage. I took the vehicle back to Town & Country Ford in January the very same day this was discovered. I spoke with the Assistance Manager **** ******, and his response was nothing short of disgust and shock. Still nothing has since come of that initial conversation, and I have since left numerous messages in an attempt to have this issue taken care of. Management took photos of the damage and assured me this would be taken care of. I have yet to hear back from anyone since. I then took the vehicle to another dealership to see what my options were. I was told, with just the exposed quarter panel and not knowing the full extent of the damage, I was looking at an instant $7k depreciation in value, along with an out of pocket cost of up to $19k to remedy the damage. When added with the $6k that I was charged for the wrap, that is $32k to fix this $32k car, that I've had 4 months. This is a CarFax Dealership, and one was not offered to me before or during this transaction.