ComplaintsforArab Termite & Pest Control, Inc.
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Complaint Details
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Initial Complaint
04/12/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
In the past 2 weeks we have called them and have only gotten voicemail and we have gone by their office and no one has returned any phone calls and they did not answer the knock at their office door. We need to talk to them about a bill and schedule service. This is very frustrating. Our account number is XXXXXXX, **** and ***** ********.Business response
05/31/2022
Business Response The ********** have an outstanding balance for the Dec 2021 service invoice. We sent out statements and past due statements, but we have not received payment. We always send a self-addressed remittance envelope with each and every statement for the customer's convenience in remitting payment. Our policy is that we do not come back for the next quarterly service visit if we have not been paid. However, we did try to contact them by phone (and left messages) to receive payment and then to get their service scheduled when they were due for service in the first quarter of 2022, but we were unsuccessful in contacting them. (Once we have mailed a final notice for payment, and we still do not receive payment, the account goes dormant, and the amount due will go to collections). We later received several unpleasant voice messages from ***** and we also have security camera footage of the ********** coming to our office, pushing the buzzer continuously and yelling into the talk box, and kicking at the door. As a rule, I do not return phone calls to anyone who displays threatening behavior or leaves hateful voice messages. I simply do not engage in a shouting match and will NOT put myself or any of my technicians in any perceived danger from a customer. We do not feel comfortable sending our technicians to a customer's home after we have witnessed this type of behavior. To resolve this issue, we will credit out the balance due and wish the ********** well in finding a new pest control service provider.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.