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          Aqua Care Pool Service, Inc. has 1 locations, listed below.

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            Business ProfileAqua Care Pool Service, Inc.

            Pool Contractors
            BBB accredited business

            Contact Information

            2227 W Franklin St

            Evansville, IN 47712-5116

            Get Directions
            Visit Website
            Email this Business
            (812) 422-7950

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 3:00 PM

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/19/2015

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            When it comes to pools, we offer everything from sales and installation to routine maintenance and more.

            Products & Services

            This company offers swimming pool installation, service and maintenance including: installation of in-ground pools, pool repair, weekly and byweekly pool service, openings and closings, anchor covers and new liners, plus a full-service store with free water testing.

            Business Details

            Location of This Business
            2227 W Franklin St, Evansville, IN 47712-5116
            Email this Business
            BBB File Opened:
            3/11/1999
            Years in Business:
            26
            Business Started:
            9/1/1997
            Business Incorporated:
            12/8/1997
            Accredited Since:
            3/19/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 3:00 PM
            Business Management
            • Mr. Mike D. Kelley, President/Owner
            • Ms. Michelle Kelley, Vice President/Co-Owner
            Contact Information

            Principal

            • Ms. Michelle Kelley, Vice President/Co-Owner

            Customer Contact

            • Mr. Mike D. Kelley, President/Owner
            • Ms. Michelle Kelley, Vice President/Co-Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Matthew D

            07/26/2022

            I need a $1300 salt cell replaced on my pool which is covered by my home warranty. Aqua Care says they can't get salt cells this year. The owner left my house and say let's try the power supply first. I asked if he could test the salt cell like **** **** can. They said they had never heard of that. I took the salt cell to **** **** to be tested and it is in fact bad a needs to be replaced. I called the Home Warranty company and they said the claim was denied because Aqua Care said it was the power supply which is not covered. Aqua Care is just guessing at what's wrong and is essentially blocking the Home Warranty company from using a different vendor to fix my pool.

            Aqua Care Pool Service, Inc. Response

            07/27/2022

            This is not exactly what happened. His warranty company contacted us to give them a diagnosis of what was wrong with his pool. We went out and the salt generator (power supply) was not working. There were not any lights on it working. Mike told the owner he would need a new power supply. Mike also told him that he would start with the power supply than the cell because it is the cheaper way to go. His generator was tripping his breaker. I called to American Home Shield to start the claim and American Home Shield told me they do not cover the Salt Generator and The Cell. I contacted the customer and let him know they denied the claim.
            I also told him to use chlorine tablets to keep his pool sanitized. I also explained that if he needed a salt cell replace that we are not able to get them .... the are made out of the country and we are not able to get any at this time.


            Read 1 More Customer Review

            Local BBB

            Tri-State Better Business Bureau, Inc.

            More Info on Local BBB

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