Customer ReviewsforShoe Carnival, Inc.

I bought a pair of shoes online, paid cash for them and they delivered them outside of an apartment building. They left the package outside, the package was stolen. I am blind, I could not tell the package was outside. They never rang the doorbell. How am I supposed to know a package is outside without them ringing the doorbell. I didn’t want the refund, I just wanted the shoes to be reshipped. Thank you from Destiny Baker.

I ordered a pair of shoes for the 12 days of deals. I did the free ship to home cause apparently my store never have anything in stock or have any shoes in my size there. Well it came 2 days after I placed it and I was thinking it would come thru the week day so I can have someone at my house to be sure to get it for me. Well it came on a Saturday’s while I was at work. I work 12 hrs and when I got home it was dark already. I didn’t see no shoes on my front porch which faces the front of the road. I looked at the tracking and said it was delivered and the lady I spoke to said they not responsible for any missing items. Well if I knew it would’ve came that fast I could’ve called and ask fed ex to hold them until Tuesday. But the shipping time frame was 4-7 business days. That wasn’t no business day to deliver anyways. Now I’m out of money for some shoes I can’t wear or anything. I guess I’ll have to contact my bank and file a report. I always buy from shoe carnival and I usually pick up in store if I can or I go to store and buy them. This is so pitiful

Customer service was not helpful at all, order shoes on 11/2 was shipped out the same day supposedly got a tracking number for FedEx, it’s now the 8th and FedEx is still saying they have not received the shipment that once they do they will update their system. CSR state Dagestan had no idea what happened, that they can issue a refund but is unable to reship item. I asked to speak with a supervisor and she stated there are no supervisors available that are on at the moment.

I online ordered shoes for an upcoming trip more than 2 weeks before the trip. A label was created 9 days ago but no other tracking updates. They put me through several phone calls and more than an hour of conversation just to tell me to call a nearby store and pay for expedited shipping bc they werent able to process the order but dont know why. one person named rhonda even hung up on me and never called me back when she wasnt able to put the order through. So i had to call back to see if i had a new order or not. you shouldnt order anything from them if you want to receive an item. They will just waste your time and put you through crappy customer service, further wasting your time. Not sure, why im responsible to call the store and pay for expedited shipping when they are the ones that put me in a delayed situation. i couldve ordered the shoes at another trustworthy site the first time which also had them in stock. It wouldve saved me all this trouble and i would have it by now for my trip. Dont bother giving them your business if they cant even simply place an order or deliver a product.

I went to shop at the Douglassville Georgia location July 20,2023 and the system was down. Meaning I couldn’t even purchase my kids back to school shoes at that time. Even the online systems we down so I couldn’t even order online at the time. 3 days later I order those shoes online and get them shipped to my house. Two of the shoes have the wrong sizes in the shoe boxes. Returning them was a hassle having to drop them off at a closet fed ex store which I don’t have one close to me. Me and my kids found and ordered the same shoes off Nike.com and I called shoe carnival and started the return process for all the shoes. (It takes up to ten days for a return but best believe I will never give them a hard earned penny of mine. Just poor service

False advertisement place shoes in wrong location and not honoring sale prices **********, Jeffery rd

I ordered 2 pair of boots online. Got an email saying they were delivered today but when I got home from work they were not at my front door or my back door. The FedEx site shows a blurry picture the driver snapped of the box by a wall, picture doesn't show the door number. I called the Shoe Carnival Customer Service phone number and after being put on hold twice was informed that they can't/won't do anything about it, that I have to file a complaint with FedEx. I told the representative that FedEx is responsible to Shoe Carnival in this situation, not to me, that I had already done my part by paying Shoe Carnival for the boots and for shipping. He said well, sorry that's all I can tell you. So, I hung up and called the FedEx Customer Service number and since my tracking number shows my package as Delivered the automated system said it couldn't transfer me to a live representative and then it hung up on me. I will NEVER shop with Shoe Carnival again, either online or in-store, and I will make sure to suggest my friends and family don't shop there either. Guess that's about all I can do against a big, uncaring corporation. Thanks for nothing.

I ordered 3 pairs of shoes, but 1 did not fit. When I tried to return it, I was told to send it in the box it came in- which was damaged when i got it. So I had to buy a new box at my own expense (on top of the $6 restocking fee, which is also a little ridiculous). They refused to reimburse me! I will never buy from this company again! Buyer beware!!