Business ProfileforUltra steak

We love ****************Since the pandemic we have not been going out to eat much. We were excited to receive free coupons at a police sponsored event.One gift certificate for $40. One free kids meal and 2 free appetizers, each with purchase of an entree. We read the details. The gift certificate read one certificate per visit, per table. Both the free kids meal and free appetizer read one offer per visit, but did not include verbiage about per table.We asked the people giving out the free coupons if we could use them all together and we were told we could. My wife and I only have 1 toddler so we decided to invite some friends.We made reservations ahead of time and when we got there we asked again if we could use multiple coupons. We were told yes again if we split the check. Made sense. Only The gift certificate mentioned per table and it referred to itself specifically as a certificate, while the other coupons said offer. It made sense to us because we still had to order an entree to receive the free bonus item of a lesser value. Unfortunately, once we began ordering we were informed we were only allowed to split the check 2 ways and therefore management was not willing to allow us to use our other 2 coupons. It did not make sense to us, was embarrassing in front of our friends, and we felt disappointed and misled. Why dont the free kids meal and a free appetizer include the words per table like the certificate? It would have clarified things a lot. We dont want to blame the waitress and manager for doing their job. They were kind and tried their best under the parameters they were probably trained but it did leave us with a negative experience of what we believe otherwise to be a great place. While we know there was no more the waitress and manager could have done under the circumstances we hope there might be something more you can do to make things right. We ended up ordering less and sharing entrees.