ComplaintsforBecovic Management Group of Indiana

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband and I entered into a lease agreement with Becovic Management in December 2023. Since that time, we have endured a cumulative 21 days without a properly functioning **** system. Most recently, on June 1, 2024, the **** system failed again, subjecting us to indoor temperatures ranging from 80 to 84 degrees for five days while Becovic Management Group and the warranty provider debated responsibility for the repairs. Given that I work from home and we have a 7 1/2-year-old golden retriever, this situation is not only intolerable but also unlawful. Despite my request to be released from our lease, my communication has gone unanswered. Specifically, no response has been received to the email sent on June 8, 2024. We no longer feel safe or respected by a business that fails to prioritize its residents.Furthermore, it has come to our attention that there are multiple Airbnb units on the property, a fact acknowledged by management, who claim they are going through the proper legal channels to address the situation. This not only presents a safety concern but also constitutes a violation of the leasing agreement. Were we to be more than three days late in paying our rent, we would promptly receive a notice to vacate. We are exasperated by these double standards and demand a satisfactory resolution.

  Business response

  07/02/2024

  This communicaiton is in regards to the complaint ID ******** regarding ****************** and The Preserve Apartments.   The AC unit to this apartment home did fail and we submitted under a warranty claim. We placed portable AC units in the apartment home until the issue was resolved by the installer, Pinnacle. We are not allowed to break the terms of the legally binding lease agreement, but I have placed a $500 credit on the resident account due to the inconvienence of waiting for the repair.  We truly apologize for any delay and have met with Pinnacle executives directly regarding this issue so that we may prevent it from happening again in the future. 

  Please do not hesitate to let me know if I can assist further at this time.

  
  *****************************
  Vice President

  Becovic Management Group 

  Customer response

  07/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Firstly, thank you for mentioning the portable AC units. When I stated our apartment ranged from temperatures of 80 - 84 degrees, that was with the assistance of the two portable AC units.
  
  
  Secondly, please correct me if I am mistaken, but I believe resolutions should be based on verifiable facts. While a $500 credit sounds like a reasonable resolution, it has been four days since your initial response, and there is no such credit reflected on the resident portal.
  
  
  Lastly, the safety concern related to the Airbnbs operating within the property remains unaddressed. For clarification, are you referring to the same legally binding lease agreement that all lessees must sign prior to taking possession of their dwelling(s)? If so, It appears that BECOVIC MANAGEMENT selectively enforces the provisions of the lease agreement.
  
  
  If Becovic Management is willing to overlook the unlawful subletting of multiple units, it would be reasonable to extend the same flexibility to us, your upstanding, law-abiding residents, by allowing us to move without penalty.
  
  Regards,
  
  *****************************
  

  Business response

  07/08/2024

  Thank you for your response. While we cannot speak to others lease agreements out of privacy of information, I can assure you that we are indeed addressing any violations to lease agreements and it is being handled through the appropriate court systems.  In general terms, these are things that take time and are not immediate unfortunately, but all legal terms are always pursued and enforced with any lease agreement violation.  

  In regards to the concession amount, I can apply that to your account today.  I was waiting on the confirmation that you had received our response before applying. Now that I have that, I can place onto your account.  

  Please let us know if we can do anything further for you at this time. I am always available to be reached at my contact information below.

  
  Thank you

   

  *****************************

  Vice President

  ***************************************

  Customer response

  07/10/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  Thank you for your prompt response and following through with the resolution you had suggested. My hope is that were able to move forward without further issue, however, I would like to note that any civil cases filed are a matter of public record. In general terms that means you could release the information pertaining to the parties involved and where it was filed if you so choose. 

  Regards,

  *****************************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Preserve at Willow Springs 2252 River Willow Pl Indianapolis, IN ***** My roommate, ***************************, and I evacuated our apartment at The Preserve at Willow Springs in August of 2023. We still have not received our deposit check after repeated attempts to find out the status of our check. The most frustrating part of all this is the lack of communication. We have sent multiple emails, gone in person to the office 3 times, and attempted to call the office, but our phone calls were usually not answered. On 2 separate occasions we were told that the check would be sent in the mail within the next 2 weeks, but no check ever arrived. The last time we went in person on 3/22/2024, we were told that someone would reach out after looking over our account due to the discrepancy in the amount of our deposit check. Initially, I was told our account had a credit of $554 and that our check would include this amount, in addition to $700 for our deposit. Attached are the email communications.

  Business response

  04/30/2024

  Hi there! Thank you for reaching out . I truly apologize you never received your refund. I do see that your refund check was never cashed. I am asking accounting to send a new check out today prior to end of day today, April 30, 2024.  The total refund amount if $910, $700 of which is a deposit refund.  Please let me know if I can be of further assistance.

  Thank you

  *****************************
  VIce President

  Becovic Management Group

  P: ************

  ***************************************

  Customer response

  05/10/2024

  Im sorry for the delay. I was waiting to see if my roommate on the lease or me would actually receive our check. This is not the first time were told that our check is on the way. Its also strange that we keep being told different amounts. The response from the ** said $910, but prior to that response, the director had called me and told me the amount would be approximately $1,200. I await anxiously to see if our check will indeed come in the mail. We have still not received our check. If it does arrive I will message back to notify you. If we do not receive the check in the next 2 weeks I will file another complaint. Thank you very much for your assistance. 

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Upon arriving to a tour on April 2nd, 2024 given by a leasing consultant by the name of ******** at the Preserve Apartments in ************ ** I was told that my $200.00 admin fee would be refunded back to me if I decided not to leased the apartment or if the office did not approve the application. On Friday April 5th, 2024 I shared with ******** the leasing consultant that I decided to go with another property that was more to my liking. Apparently she was not to happy because when asked about my $200.00 deposit she stated that I will not be getting it back. I then informed her of what she said to me during our past tour on Tuesday April the 2nd in regards to getting my admin fee refunded she became silent on the phone and thats when I shared with her that I will be reaching out to my bank to dispute this charge. What she did and said was deceiving and low down unprofessional.

  Business response

  04/12/2024

  To Who it may concern:

  Thank you for bringing this matter to my attention. I investigated the history of ************************ application file, and it does appear that her application was cancelled. I have attached the Qualification Guidelines that ******************** was presented with and acknowledged receipt of in her online application process. This does list that the administrative and application fees are nonrefundable under all circumstances of denials or cancellations.  We sincerely apologize that ******************** did not have a satisfactory experience at our community and would be happy to make an exception for ******************** and refund her administrative fees in full.  We just ask that ******************** please confirm her up to date forwarding information as to where she would like the refund to be sent and that can be emailed to *************************************** for the fastest processing.  We respectfully request that ******************** would reconsider her negative reviews given our willingness to work with her on this situation. If we can be of any further assistance at all, please let me know. We are truly sorry to hear of any negative experience and will be handling the situation appropriately to ensure improvement. 

  
  *****************************

  VIce President

  Becovic Management Group

  ***************************************

  Customer response

  04/13/2024

  Hi,

  ************** my military bank which is USAA is also working along with me concerning this matter. And once my bank dispute department show on there end that the company The Preserve/ Bocovic has Fully Refunded my debit card then we can move forward. Once I receive an answer from my bank and a phone call of an apology from the leasing consultant ******** and from the *********************** on how I was treated then we can move forward but until then this case remains open. I will be speaking with my bank this coming week Thank You 

   

  Customer response

  04/13/2024

  Hi,

  ************** I noticed while reading the owner response to my complaint stating that the administrator fee is Non refundable this is far from the truth according to what his leasing consultant ******** shared with me during my tour. She looked me in my face when I asked her was the admin fee refunded and she said Yes the admin fee is refunded back to you if you change your mind or if you do not get the apartment. They should try hiring more trust worthy employees and not dishonest employees nor managers who discriminate against people. I am with a military bank and my bank dispute department is working along with me to resolve this matter as well once I hear back from my bank that the business has fully refunded me then we can go from there. But at this time I do not see a refund from the company in my bank account and I paid by debit card and I would like for my payment to be returned back onto my debit card as well. Also, I noticed the company response  asked for me to change my ****** review NO my ****** review will remain the same due to my unfair treatment by the staff within the office during my tour. So for this reason I will be rejecting the owner response at this time thank u

  Customer response

  04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  ************** I noticed while reading the owner response to my complaint stating that the administrator fee is Non refundable this is far from the truth according to what his leasing consultant ******** shared with me during my tour. She looked me in my face when I asked her was the admin fee refunded and she said Yes the admin fee is refunded back to you if you change your mind or if you do not get the apartment. They should try hiring more trust worthy employees and not dishonest employees nor managers who discriminate against people. I am with a military bank and my bank dispute department is working along with me to resolve this matter as well once I hear back from my bank that the business has fully refunded me then we can go from there. But at this time I do not see a refund from the company in my bank account and I paid by debit card and I would like for my payment to be returned back onto my debit card as well. Also, I noticed the company response  asked for me to change my ****** review NO my ****** review will remain the same due to my unfair treatment by the staff within the office during my tour. So for this reason I will be rejecting the owner response at this time thank u
  
  
  Regards,
  
  *****************************
  

• Initial Complaint

  09/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Weve lived at Central Park Apartments in Plainfield for a little over a year. Our air conditioning unit wasnt working properly since mid May which weve sent multiple requests, phone calls, and in person office visits about. For the last three months, our energy bill has been $600 a month for a 2 bedroom apartment because the air conditioner is constantly drawing electricity while not providing air cool enough to lower the temperature. Because of this the lowest itll get is 75 degrees and thats with it running 24/7. Since they wouldnt listen to us we got the electric company involved to confirm the ** is whats broken. An entire month ago (this timeline was confirmed by the complexs maintenance receptionist) *********** confirmed with the office that its broken, director approved that we needed a new unit (no one came to look at it after they just agreed with ****) and said theyd get back with us. 3 weeks pass, nothing. My husband visited the office multiple times for an update as its effecting not only us but an 15 month old baby and dog. Plus the bills are still wracking up since the broken unit is pulling so much electricity. They said theyre working on it still and dont have an update. No one has came to see the unit since May. No evidence of whats being done, no timeline, no accommodations in the meantime. At the 4 week ***** I too talked to two people in the office stating the severity considering the ****** degree weather this week. I was notified they just yesterday (a month after we were told the unit is broken and that we need a new one) sent in an order for a unit but that the worker is on vacation so they dont have a timeline on when itll get delivered or installed. These are not acceptable living conditions or actions by the staff. We have given them time and plenty of opportunities to fix this. We also voiced its unfair that we are paying the $600 bill for them choosing to be slow in fixing the ** and were told thats not their problem.

  Business response

  09/06/2023

  We do not manage or own properties outside of *******. While this complaint has been filed against Becovic in *******, it appears that this conversation should be taken up with Becovic Management Group in Indiana - with which we are not affiliated.

  It appears that company's BBB profile is **********************************************************************************************************************************************************************************

   

   

  Business response

  09/27/2023

  September 15, 2023

  
  RE: Complaint 20505406

   

  Good afternoon! I have investigated this issue and the details surrounding it. We have been in contact with this resident and have worked towards a final resolution to the issue. It was discovered there was a system error with her HVAC system but we did not know that initially. The unit originally presented as having no issues, other than the increased bill, until we called in an additional HVAC expert to diagnose.   We have provided the resident a credit of $500 and also waive the $50 transfer fee to move to an alternate unit. We truly apologize for any issue and hope the $1,000 credit provided is a good display of our apology. This credit would offset the cost of the increased utiltiy bill.  Please let us know if we can be of further assistance at this time.

   

  Thank you 

  *****************************

  Vice President 

  ***************************************

• Initial Complaint

  10/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved out of the Springs after I was offered the opportunity to leave early (I had about 4 months left). Subsequently I also received a letter stating that they were choosing to not renew my lease at the end of my term. I had already made the decision to leave so Im unsure why the second letter. When I received my final lease invoice after move-out I noticed it had Eviction/problems designated on my file. Never did I pay rent late, nor were there ever complaints that were lodged against me. The only thing I ever did was write a few bad reviews based on the consistent and legitimate problems I had living there. This information on my file could prevent me from getting an apartment in the future. I gave a 60 day notice and honored the lease up until move out. If I was such a problem, why did I receive a lease renewal letter in late April 2022? What happened from late April to June? I wrote a bad review. Ive attached the emails I received for offer of lease renewal, early move out, and then notice of non-renewal. What kind of apartment community does this to people who are good paying tenants who adhere to all the rules?

  Business response

  10/26/2022

  ****** was unhappy with her home at The Springs, so we offered to let her out of her lease early vs renewing the lease like she had initially wanted to do.  We did not charge any early termination fees as a courtesy.  She chose to accept our offer and vacate early.  Her carpet was heavily damaged with cat urine, so she was charged for a prorated carpet replacement, which she was not happy about.  We have photos documenting the condition of the carpet upon move out.  

   

  She was not noted as an eviction, and it's not something that would effect her renting elsewhere in the future, as there is nothing on her credit.  Our internal system has it noted as "eviction/problems", as she was unhappy and had "problems".  This is not relevant to her or her future ability to rent a home.

  Customer response

  10/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
   
  the first half of the response has nothing to do with my complaint. The carpet issue is a move out issue completely separate from my complaint.  Nowhere in my complaint did I mention being unhappy with the charges.  I was unhappy off and on due to having no hot water for three months, etc.  

  I received an offer of lease renewal, then because I hadnt signed the lease yet and asked them to address landscaping issues such as weeds that hadnt been tended for months, I received the offer to leave early.  Then before I could give an answer definitively I received the letter of lease non-renewall that Ive attached here.  So for them to say that I CHOSE to leave early is not factthey left me no choice.  I believe it was more for the reason that the rental market imploded and they knew they had people to fill apartments at high rents, so they had me labeled as a problem tenant simply because I held their feet to the grind to fix major issues and I was quick to complain.  If the apartments hadnt been advertised as luxury apartments I probably wouldnt have insisted that weeds be pulled, that I have a working dryer, that the flooding issues be addressed, etc.  as for the struggle with the non working hot water heater for three months, I fought to get it addressed because moving is very expensive.  Them telling me that the notation of eviction/problems will not be an issue in the future is not reassuring to me.  All it takes is for a referral request to come through and some staff member to see that notation and put that on the form.
  
  Regards,
  
  ****** ***

  
  

• Initial Complaint

  05/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told on the 22nd of April that I had an apartment. I have been in correspondence with this place about this apartment since, and they've told me this apartment is mine for 2 weeks. Today, the 6th of May, I am now being informed that I no longer have the apartment and it was given to someone else because of a "miscommunication". This is 2 weeks before my move-in date. I have been putting my house up for sale to move into this place.

  Business response

  05/10/2022

  We are truly apologetic for what has happened and understand the predicament it has put ************** in.  We would welcome the opportunity to make this right if another apartment home comes available for her needed timeframe.

  In a leasing office things change rapidly moment by moment and there are several leasing agents working off the same availability at the same time.  It appears upon further research that what has happened here was a miscommunication by a former employee.  He had told ************** that this unit would be available, however he did not realize that another member of the team had an applicant on the waitlist who had applied prior to ************** therefore took priority on this apartment home.  Additionally, with the leasing agent who had spoken with ************** no longer being actively employed within our organization, the communication between the two parties was not transmitted to other team members.

  Our on-site Property Manager has spoken directly with ************** and she seemed to be understanding of the fact this was an honest mistake.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩