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ComplaintsforLuxe Home Interiors of Carmel, Inc.
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Complaint Details
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Initial Complaint
09/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On March 11, 2021 an order for furniture was submitted totaling $16000 and a 50% deposit was paid as requested with the order. We were advised it would take 6-8 weeks for delivery at the time of the order. We have contacted the store on numerous occasions since early July and ultimately requested a refund of the deposit in the last half of July. In the course of these contacts, we have learned the salesperson we dealt with has left the store, they are changing locations of the business, and we have experienced numerous instances where promises for follow up were not honored. On September 13 we visited the store and upon receiving no further updates on the order status again requested a refund. In a subsequent email we were told the manufacturer's representative would contact us with a status update on our order and this has not happened. In that email, Luxe stated they would get back to us with further information on the afternoon of September 15 and we have yet to hear from them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.