Business ProfileforAlderman Automotive, LLC

I purchased a vehicle from Alderman Automotive on 2/10/24. It was brought to my attention that there was a problem/sound that was reported when the vehicle was traded in that Alderman service had not been able to resolve yet. I was told that I would need to bring the vehicle in to hv it repaired & a coating put on the ******************* of the vehicle. They believed that shock replacements would resolve the problem. After i brought the vehicle in for the FIRST attempt, they talked to me & said the problem was not resolved & they would be trying something else, replacing the struts. AND they were unable to put the coating on the vehicle. So i would need to bring the vehicle in for another attempt at resolving the problem. After the SECOND visit, they said they werent sure that resolved it, but it seemed better & to let them know if i was still experiencing the problem. And they supposedly were able to put the coating on the vehicle. After driving the vehicle home, i realized that the problem had not been resolved. I called in & made a THIRD appt. They said they didnt know what else they wld be able to do, but to bring it in & they wld look at it. I then took it to my mechanic. I dont know cars & felt that i needed a professional opinion. I was starting to feel that this was not going to be resolved by alderman service. My mechanic agreed that the problem still existed & he made recommendations for a repair that wld resolve the issue. I called in the day of my appt & spoke to the service rep that is assigned to my account. I explained my frustration with hving to bring it in again. Its over an hour drive for me, so not only am i out the work time, the gas $, the mileage on the car, but also out $100 now w hving my mechanic look at it. He said he understood my frustration & that he guaranteed if i brought it in this third time, they wld be able to make the repairs & resolve the issue. After the appt, they let me know that there was nothing left for them to do. ETC