ComplaintsforLewis Plumbing Heating & Hardware, Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April of 2018, Lewis Plumbing, Heating, & Hardware, *** ** ****** **** **** ******* ** *****, installed the heating and air conditioning system in my house purchased from Century Homes of Haubstadt, Indiana, and located at ***** ******** **** ********** *******. One component of that system was a Goodman heat pump which had a base limited warranty period of five years, but would have had a registered limited warranty period of ten years if it had been properly registered. I fully expected that the installer had done the proper registration as their responsibility to the buyer and to Century Homes. On June 3, 2023, ***** Heating and Air of *********, Indiana, diagnosed the heat pump unit failure such that the repair would be more costly than replacement. It was discovered that the heat pump had not been registered for the registered warranty period. On June 8, ***** installed a new heat pump at a cost of $3435.66. ****, of Lewis Plumbing, Heating, & Hardware, was contacted on June 12, and informed of this situation. He told my father, ***** ****, that he would check his records and reply by phone. Mr. **** attempted contact again on 6/28 and 6/29 leaving a voice message that a reply was still expected. Getting no reply, he then talked to a company secretary on 8/22, 9/5, & 9/12 who said she would let the owners know that we are expecting an explanation of the failure of the installer to register the equipment. Since there has still been no response, we are holding Lewis Plumbing, Heating, & Hardware responsible for the failure to do the warranty registration and expect to be compensated for the cost of replacing the heat pump.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.