Business ProfileforAIR XRAY, LLC

The crew was very easy to work with our issues are not with the crew but the office, scheduling, and the owner who are not taking accountability for there terrible handling of this business. Where to start with this business. So our first encounter with airxray was from a gentleman named **** who is the company's salesman. **** is a very friendly and knowledgeable gentleman of how the products are used and how they will help you fix the issue that you are hiring the company for. However in my opinion he is selling a product and promises that the company does not stand behind. So when we hired airxray to fix our leaking and mold issue in our basement we were hoping for the service that **** had talked about, which was far from what we got. The crew showed up on a Monday morning at 9am we did the walk through with the supervisor who was highly sure that they would be done within a week. We as the homeowner knew that this was going to take longer than a week before they even started. Which we were entirely expecting longer because our basement alone is roughly 2100 sq feet and we were doing a whole new interior and exterior tile. Since they had to jackhammer and take everything in and out by hand we knew this was going to be more like two weeks. The crew started around 11 that morning and **** hammered roughly 8-12 feet total that day. Which they were usually done around 4-4:30. The rest of the week was made with little progress but they were able to bring in another crew to help. The following week we began to see more progress. By week two we were going decently good until we were ready to start doing Crack injections. We were notified on Wednesday January 18th that the injections still had not come in and that the crew would not be coming back out until more than likely Monday of the following week. Which was a surprise to us seeing as how we still had concrete that needed to be **** hammered inside in order to lay the new tile in and still had half of the outside that needed to be dug up, tared and sealed with the exterior system put into place. So that Monday we were awaiting the arrival from the crew that never showed and we never recieved a phone call stating that they would not be out. This would be the first of three no call no shows from this company. We recieved a phone call from the supervisor Tuesday stating that there was a miscommunication on their end on who was suppose to call us, which in my opinion it should have been the office since they are the ones who handle the scheduling. That same day a crew showed up to do the Crack injects and left still leaving a partially finished job on the interior and exterior for the tiling system. Thursday of that week the crew finished up the exterior of our home. But this came with some headaches for us this spring. Instead of putting landscaping back like they promised I have been left with some fairly large mounds of dirty which e are going to have to level out. (Which I know things have to settle when you disturb the ground like we did but we are half way through May and still no shows on cleaning up the exterior.) They also left a decent pile of rocks dumped in our yard without any knowledge to us that they were doing this so we now are having to also clean up this mess as well. And a decent rut along our driveway from not backing down the concrete but rather in the grass that we have to reseed. We have to have them out numerous times to finish the job that they have been paid to do. Most of the time they are either sort staffed and can not make it out which we get notification the day they are suppose to come out (which I believe they have taken on more than they can handle and our pushing jobs off to the side that have paid them already.) Or we get a no call no show then I get the line of we tried to call you to reschedule but you did not answer. Which according to my call logs the ones you get with your bill, not the ones you can look at on your phone. I never received a call from them at all. I'm my honest opinion I would have never went with this company had I known this would be the things we would be dealing with months later. Please do your research find someone who is willing to do nothing short of perfect, this company should be ashamed of its self and the way they do business.