ComplaintsforHunt Club Apartments

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have lived in our apartment for 2 1/2 years now. This will be our third winter there and we have requested multiple times about our inadequate windows. In the winter, our rooms get to about 50 degrees and we have had to sleep with space heaters, layered clothing, fireplace on, as well as our heat set way higher than necessary. We have put in multiple requests for maintenance to come check our windows and they have been out several times and have told us nothing can be done and to put plastic over them. This is absolutely not our job to try and fix these windows that are old and blasting cold air from every seam. We have put insulation tape, boards, and plastic over our windows at our own expense to attempt to keep the cold out, but it doesn't work. At times during the winter, it has been so cold that I can see my breath while standing in the bedroom. We have taken digital temperature readings that have gotten as low as 45 degrees. I have proof that I have emailed them about this and they are saying they didn't know this was an issue. I emailed about this again yesterday and today and they said they got new people in the office, but it was the same person who emailed me a year ago saying they were unaware. We were told today someone would come out and take window measurements and no one has been here. No one comes out to check on things, and I work from home so I'm here all day to monitor it. We also are being told we can't use our fireplace because our chimney is damaged and we have a leak in our ceiling because of it. Nothing has been done in 2 months and we still have a leak and aren't allowed to use our fireplace. I'm worried about water sitting in the ceiling and what type of mold/mildew damage is happening due to sitting water and the whole city's power being out for 3 days. I'm just trying to get basic things fixed because we should not have to suffer another winter living in an apartment with these conditions that aren't being properly taken care of.

  

  Business response

  08/29/2022

  Concerning the windows, we have accepted and acknowledged, with sincere apologies, there was a miscommunication between the Office and ****************** about the ordering of new windows.  Concerning the chimney, the storm on 6/13/22 that caused the power outage blew over the chimney located at **** Canterchase Court.  Two residents in that area were affected and told not to use the fireplace, until the chimney is repaired.  Our ****************** is not able to do this type of work on the chimney, so we must have an outside contractor involved.  We did find it is a complete specialty repair job, the parts needed are obsolete/hard to find, and only limited contractors are able to make the repairs.  These issues have caused the delay in the chimney replacement.  We were able to schedule Contractor #6 (see below) for 9/20/22 to assess the damage and quote the job but have been trying to assign another one to get in there at an earlier date.  The communication between our ****************** and the outside contractors (see timeline of events below) was not all communicated with the Resident, so we completely understand if they felt their complaint was ignored.  Due to this event, the Office, ******************, and Management together has taken steps to remedy that lack of communication moving forward.  Please see the timeline of recent events concerning the chimney and window replacement:

   

  6/16/22: ****************** contacted Contractor #1 to assess damage and quote the job.

  6/16/22: ****************** contacted Contractor #1 arrived on-site, inspected, and is not able to do the work needed.

  6/20/22: ****************** contacted Contractor #2.  Contractor responded - they do not work on chimneys.  Gave us a lead as to who may be able to do the specialty job.

  7/01/22:  ****************** contacted Contractor #3 to assess damage and quote the job.  Contractor responded - verbally explained they are not wanting to do the work at this time.

  7/06/22: The Resident placed a service request concerning two water spots on ceiling above fireplace.

  7/06/22:  ****************** contacted outside Contractor #4 to repair leak at chimney site.  Contractor scheduled for 7/13/22 @ 11AM.

  7/13/22:  Contractor #4 assessed/repaired roof area around chimney, so there would be no further leaks.  Contractor #4 was not able to do full repair on chimney, only roof area around it.

  7/13/22: Office contacted Resident via email

  7/15/22: ****************** contacted Contractor #5 contractor responded they do not work on chimneys

  7/27/22:  ****************** contacted Contractor #6 contacted to assess chimney damage and quote the job.  Appointment made, but not able to arrive on-site until 9/20/22.

  8/17/22: Resident emailed office for an update on chimney/windows

  8/17/22: Office responded to resident via email Office took concerns to management

  8/18/************** reached out to resident via email addressing concerns

  8/18/22:  A service request was written up to service the patio door and look at the windows in the home.

  8/18/22: Resident emailed Management with concerns

  8/19/22:  The ****************** serviced the patio door and spoke with the Resident concerning the measurements of the windows. Our Service Technician explained we will have a contractor come to professionally measure, as to not delay anything due to an incorrect measurement on our behalf.

  8/19/******************** reached out to Resident via email addressing concerns

  8/19/************** contacted Contractor #5 called for an appointment to measure the windows/order.  Confirmed with contractor they would be out the following week.

  8/22/************** reached out to Resident about concerns and upcoming timeframes for window measurements/ordering & also chimney repair

  8/23/************** reached out to Resident confirming appointment with Contractor #5 for 8/25/22

  8/24/22: Office updated Residents with a time of 11:30am-noon for Contractor #5s appointment

  8/25/22: Office updated Residents that Contractor #5 is running a little behind

  8/25/22: Contractor #5 measured and ordered windows

  8/25/22: ****************** contacted Contractor #7 to discuss parts

  8/25/22: BBB complaint received in the mail

   

  As of todays date, we are still trying to get a complete repair of the chimney and will continue daily until this is resolved.  Windows should be arriving within a 6-week period and will be installed.  We will be in constant contact with our resident to ensure proper communication. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩