Business ProfileforWillows of Coventry Apartments

A number of raccoons have been in my and my neighbors attic space for more than three months, as the first maintenance request I filed was in March. Both of my neighbors have filed requests and spoke with management repeatedly, and theyll catch a raccoon every once in awhile without solving the source of the problem; the raccoon is getting in our attic space because the exterior is wood and rotting, numerous holes in the siding can be seen. I have repeatedly demanded that a professional pest control company be hired, management has refused. I offered to pay for a pest control company, but I was ignored because interior access to my attic space is not present within my apartment. I asked to discuss options to be let out the lease, I was ignored. Management continues to state that maintenance is doing a good job, but there are 2 maintenance people now for 460 apartments, and they arent miracle workers! I have had to call off of work, as I am a local truck driver and cannot risk harming myself or others by operating a CMV without sleep; I was told no credit would be given. I had to leave my apartment and go to a friends last night because the raccoon was so loud AGAIN. My neighbor has also rented numerous hotel rooms for this very reason. I noticed that current management is stepping down, and we need this ongoing situation resolved. I have filed ************************** total, I have reached out to animal control, the building department, *******************, a pest control company, and finally an attorney. I had to report this complex to the ******************************** a few years back, as manager ************************* refused to remedy a situation where I thought I smelled natural gas within my apartment, as appliances were in a locked room. Maintenance told me to call ******, and they had keys to all of the interior closets here at the Willows, which was obviously a lie. Issue finally was fixed after numerous inspections by the building departm