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Complaint Details
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Initial Complaint
08/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charged me for 2 vehicle inspections in 3 days.Aug 28 and 30th 2023 Problems not solvedBusiness response
08/31/2023
Dear **************, we apologize for the experience you had. I investigated your concerns. The vehicle was brought to us 08/28/23 for a courtesy inspection, brake inspection, oil leak concern and check engine light on. Brake inspection was performed, and repairs were declined. Oil leaks were inspected, and repairs were declined. Check engine light is on from an EVAP emissions system fault. When inspecting the technician found an electrical connector unplugged for canister vent solenoid. These connectors normally do not get removed by themselves. For the vehicle to run a proper EVAP test all components need to be connected. This was reconnected and the fault was cleared. We advised that once the vehicle EVAP test runs there could be additional faults that will return, and additional testing would be required. The vehicle returned 08/30/23 for check engine light on and with EVAP fault. Additional EVAP testing was performed and determined part failure. An estimate was prepared, and repair was declined. The check engine light will remain on for EVAP fault until the repair is performed. I apologize if this was not explained well to you or misunderstood and for any confusion and frustration. Feel free to reach out to me. Thank You *******************;Customer response
09/01/2023
I am rejecting this response because:
They only included one inspection.
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Contact Information
2135 Sandpoint Rd
Fort Wayne, IN 46809-1747
Business hours
Today,7:30 AM - 5:30 PM
MMonday | 7:30 AM - 5:30 PM |
---|---|
TTuesday | 7:30 AM - 5:30 PM |
WWednesday | 7:30 AM - 5:30 PM |
ThThursday | 7:30 AM - 5:30 PM |
FFriday | 7:30 AM - 5:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.