![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDirect Line Communications, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I would like to know why my front yard is their experimental project? I don’t use or plan on using their internet service, They tore up my front yard with no notice for their financial gain and my yard better be put back to it’s original state or attorneys will be involved.Business response
10/29/2021
Dear BBB,
We received your letter dated 10-19-2021 today. It was sent to an old address and then forwarded to us via U.S. Mail. In the interest of giving a timely response, I am replying via email to this complaint. We are updating our records with the BBB so any further information can be routed accordingly.
We were aware of the Customer’s concern mentioned in this Complaint as they had called our office to give notification.
Our fiber placing construction crews were in the process of directional boring fiber optic able for high-speed internet service which will benefit the entire community. This work is printed and permitted for cable placement in the right of way per the City of Elkhart Permit at the request of our Customer, the Internet service provider .
At this homeowner’s address, the machinery did not stay in the right of way, but the tracks of the equipment went beyond the right of way and caused damage to the lawn at this address. This should not have happened, and we regret that the yard Damage occurred.
Our construction inspector, Randy ****** met with the Homeowner and made arraignments for clean-up of this lawn Damage and the re-seeding of the area (please see photo attached). Cleanup was completed on 10-19-2021.
We understand that the homeowner is satisfied with the clean-up, according to our inspector.
We are sorry for the inconvenience and damage caused to this homeowner’s yard. Should this repair require further attention, we stand ready to address such a concern.
Sincerely,
Robert G. White
President
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.