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ComplaintsforJamies Alteration, Upholstery & Leather
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Friday, May 10, 2024 I took a suit in to be altered. The suit was new, never worn, and cost over $1000. I needed the hem of the trousers let down one inch. He measured the length and told me my trousers would be ready for pick up on May 14, 2024. When I picked them up, instead of lengthening the hem, he had cut an extra inch off. There was no way to fix this. He told me to go buy a new suit and he would pay for it since it was his fault. I bought a new suit and he is refusing to pay.Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I requested to have my 3 piece leather furniture cleaned and cushions restuff. ***** suggested dying furniture to make it look brand new. My furniture was in great shape just wanted it cleaned to make it look fresh again and cushions done. I agreed to have it dye as he suggested. I paid 1/2 down end of August $700? And was told call sept 30 to schedule to bring in furniture in which I did then he picked up furniture about a week later got my furniture back about 2 weeks after Thanksgiving, I paid bal over phone before they delivered as I was told to do. When I looked at my furniture I was very unhappy, look very blotchy with dark spots, sofa have some peeling, white overspray on wood. Furniture is ruined now I have to purchase new furniture, the furniture was still not dry they did a lousy job and my furniture didnt have those flaws so I want a refund and also felt I was mislead about dying because also not the same off white color even though I text him 9 pictures as he requested before he picked up furniture so he could match. He said color would be winter white I agreed because I thought that was the match, he was suppose to be the expert
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.