ComplaintsforSummit Dental Group, P.C.

• Initial Complaint

  03/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Before attending Summit Dental group, I called the business to make sure we were in network with our dental insurance. The woman on the phone assured me that she was prior military and she knew how confusing the insurance was and we were good to attend their practice.The first appt was 1/12 for both my sons. One only had routine work which was supposed to all be covered, the second had his routine yearly and needed 7 cavities filled.I was given the quote for work (attached, for *******************). They were upfront that nitrous was not covered which we agreed to and I was assured they did not foresee any problems with insurance. We got ****** work done in 2 sessions and paid $529 out of pocket.March 6th, my daughter and I attended Summit for our yearly appt. She was found to have 1 cavity. I noticed they were taking a lot of X-rays during my appt so I verified again that everything being done was covered by insurance. The assistant pulled something up on her computer and said everything was 100% for sure covered. They gave me a quote for Maeves cavity being filled (attached, *******************). No mention of any issue for previous appts and billing.March 14th, ****** cavity was filled and ***** came back for a check because one of his fillings had fallen out. I went to pay the $131.40 as shown in the quote and this is the first time billing was brought to my attention. They informed me there was a $1200 outstanding balance. They said my husband is considered in network but we are considered out of network. I asked why wasnt this discussed in any of the previous appts after asking each time to make sure things are covered.The office manager has since called and blamed the insurance company for the confusion while saying that her staff would not give out inaccurate information. She offered 25% off the bill, but there are still appts that have not comeback from insurance which will make the final bill even higher. One appt is a mistake, 7 appts is predatory.

• Initial Complaint

  10/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went in and told them I didn't want anything not covered by insurance. They said they'd talk to me about it in the back. I said okay. I went in the back office and told them again I didn't want anything not covered by insurance. The worker told me that someone would come and talk to me about that. They did an exam and testing. Then they hand me a bill for 400ish dollars. I said I dont want anything not covered by insurance and they said that it was my responsibility to work that out with my insurance. I called the insurance in the office and the billing lady told me she didn't have time for this. I called anyway and the insurance lady asked to talk to the billing one. The billing lady refused even though I had her on speaker. They said they wouldn't charge me for part of the exam because I felt it was unnecessary. I stitll paid 150 ish dollars. Okay whatever. Fast forward 90 days and I get a late notice that I still owe 300 dollars for what they told me they wouldn't charge me.

  Business response

  10/21/2021

  This complaint has been fully resolved directly with the consumer/patient outside of BBB protocol.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩