ComplaintsforMr. Electric
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Complaint Details
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Initial Complaint
11/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My heating and air conditioner went out and wouldnt work at all for 4 days. Had the heating and air conditioner person out on monday and said it was an electrical problem. Called Mr. Electric of *************** and made an appt. for them to come out on Tuesday morning. They came out and one of the men was named ****. He spent about a half and hour trying to decide what the problem was. He said it was a wire going from circuit breaker panel to furnace and had to do a bunch of re wiring to fix it and said it would be over 750 dollars plus the service fee which was 161 dollars so over 900 dollars total. Said they had to be somewhere else and said someone would be by around noon. About 330 was the time they showed up and they were looking around asking some questions and found out it was a burnt switch that was behing the furnace and that fixed the problem. He left and gave us a picture of what he fixed and said we would be getting an email containing what they did. Said we would be getting a credit by the next day. We received no email and the charge on our account was pending. Called them in the morning and the boss, i assumed, said he didnt know there was something different had happened. Said he would take care of it and issue me a credit later that day. Did not happen. Called them again of thursday and the lady said that it would be taken care of a credit would be issued today. Did not happen. Called them today and got answering machine. told them if they didnt issue me a credit today, i would contact the BBB and issue a complaint.Business response
11/03/2023
****************,
It has come to my attention that you are awaiting a return of funds for the difference between services originally sold to you, and services rendered. I will certainly help resolve this for you.
First and foremost, I want to make it clear that we stand by the recommendation made by **** after he came out to troubleshoot the circuit powering your home. Federal Pacific panels have a long and well-documented history of failure resulting in injury and property damage. As such, most companies will not service them. We highly recommend you replace that panel as soon as you are able.
Additionally, I understand that ***** took it upon himself to further troubleshoot and identify the interruption of power going to your furnace, and that he was able to repair that to restore power to your furnace. It is our professional opinion that this is a band-aid fix that does not address the concern that the circuit is not properly protected by a well-functioning breaker. As such, this circuit is still a danger. We would not have done any work on this circuit if we believed it would be left unprotected.
We would very much like to be permitted to return and install the secondary breaker that was discussed with you so that the circuit to that furnace is protected. We are willing to do so at absolutely no additional cost. If you would like to proceed with the installation of this breaker, please respond to this email indicating so.
Should you decide that you do not wish to install this breaker to protect your circuit, I will initiate a refund for your payment less the Diagnose & ********************** and Processing/Restocking fees. Attached is an invoice showing those totals. Also attached is a waiver of liability. In order to initiate a return for the amount indicated on the attached invoice, please respond to this email indicating that is the resolution you would like and include a copy of the liability waiver with your signature on it.
Sincerely,
*********************
Director of OperationsInitial Complaint
07/20/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Contract to repair electrical issues. Came to date to fix and they gave me an excuse they forgot to call to get electricity shut off so they only installed 3 outlets and rigged up my electrical panel to get by for another 5 weeks until they can come out again. I paid almost ***** for services. They only wanna refund me *****. I should be reimbursed ****. Poor business and communication. I have called texted and emailed. They do not respond unless I call during there work hours and are in the office.Business response
07/20/2022
*****,
We apologize for any confusion. Our internet and phone system went down yesterday and we are catching up with all communications missed. On the first day of install we did arrive to find that coordination with the utility company was needed to accomplish the scope of work. It was not forgotten, it was an unknown need until our technicians arrived on-site. When you requested an option to get by until the utility company could arrive, we dispatched our technicians to perform the work you mentioned above and listed on the project invoice attached. All work performed is code compliant and nothing is rigged. We are refunding you for the scope of work we were unable to perform based upon your request to cancel the remaining appointments. We dropped the check in the mail so you you should see the refund check over the next 2-3 days.
Customer response
07/21/2022
I am rejecting this response because:
The amount owed in the refund is NOT correct. Trying to charge me for things not done. They installed 4 outlets and that doesnt equal out to *****. I have requested for them to just correct amount with no reply.Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired them to do commercial work for me. I paid in full $4300. I was told it would take them 1 day to do job and finish. Its been almost a month and job is still not completed. Every week its a different excuse and Ive requested a supervisor call me and no one will return my calls.Business response
04/25/2023
Work was completed; after she filed her complaint we did reach out to her and get her on the schedule to complete the work.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.