ComplaintsforPaul Davis of Northeast Indiana

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired **** Davis to do construction repairs to my home. They estimated 75% of the work of to be complete and were paid in full for the 75%, $13,576.98. I had to reach out to **** Daviss billing department three times to request a bill for the 75% work completion. **** Davis then chose to terminate the contract and refused to return to my home. **** Daviss work completed in my home is unfinished and not the quality of a professional contractor. I had three separate independent contractors to my home to assess **** Daviss work and all three agreed the work was unfinished and unprofessional. I contacted my insurance company who sent out an adjuster who also agreed the work was subquality and filed a report with the insurance company who also agreed. The cost to repair the poor-quality work **** Davis performed is around $10,000. **** Davis made false claims to my insurance company stating they were 90% complete with the repairs. They claimed I was having them do repairs to my home in excess to the agreed upon contract. The only additional work I asked them to perform was to fix their poor-quality work, damages they did to my home in the process, and clean up their mess. **** Davis proceeded to send an additional bill of $1,599.17 five months after for Repairs due to water damage. No further repairs were performed to my home after the 75% was paid to them. I received two separate statements for a bill of $1,599.17, both to which I replied detailing my concerns, why the bill was inappropriate, and requesting to remove the bill. The local **** Davis office is adamant about being paid the $1,599.17 with a plan to turn the bill over to debt collection on 10/27/2023. **** Davis is making a fraudulent claim to my insurance company and the debt collection agency that not only reflects poorly upon my character but credit score. I have email and text correspondence, photos, contractor estimates, insurance adjuster report, and the current state of my home as evidence.

  

  Business response

  10/25/2023

  Regarding this complaint we contacted the insured, looked at photos and discussed the claim.  After discussion there were items where we agreed with the insured regarding some areas that needed addressed and items where we disagree.  However we asked the insured what do you want as a resolution and he stated "I don't want to pay the remaining amount of money you have invoiced".  We have agreed to send the insured a statement paid in full by Friday of this week and agreed to his request.

  Customer response

  10/27/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I hired **** Davis to complete some repairs that occurred from water damage that happened in December 2022. They began the work in May 2023. Originally I asked how long the work would take and I was told 2-3 weeks. They sent someone out to complete the drywall repairs but they did not complete the job, leaving several areas untouched. I have contacted **** Davis about this, but get ignored. The original contractor who was in charge of the project was fired and no information was collected from him nor was a replacement contractor ever given. I am now being charged $12,000 and when asked for an itemized report of what I'm being charged for they just sent me a copy of the estimate. I have informed them that half the work on the estimate was never done nor will it get done and that's just an estimate and not a bill. I again am ignored and just asked to pay. At this point I would like someone to come discuss with me what work has actually been completed and bill me correctly. I also need to work to be finished as my house has been torn up for 4 months waiting on a 2-3 week project. Finally, one of the projects was replacing some kitchen cabinets and was told by **** Davis that they would contact my insurance company to let them know that repair was going to cost more as they had to do more work than anticipated; however they never contacted my insurance company so they have no idea about this additional repairs. The entire organization seems to be disorganized and very unprofessional in the way they handle business. Here is an example of a response I got from them:God Afternoon *****,Thank you for your prompt response. The $12,783.53 due is approximately is 80% of the total estimate amount of $15,977.06. This has been invoiced for work already completed and we would need to collect the $12,783.53 before proceeding. Let me know if you have any further questions.Thank you, There are items misspelled and they didn't even get my name correctly.

  

  Business response

  09/12/2023

  I apologize for the miscommunication.  Here is our outline.  On Jan 27th we received the notice of your claim.  The inspector scoped your loss on Jan 31st.  The estimate was sent to the carrier program Feb 3rd. Estimate sent to Homeowner Feb 9th.  On the 15th  of Feb and the 2nd of March we left messages for the homeowner to see if there were any questions on the estimate. During March there were three attempts to reach the adjuster to get approval for the work - one contact each of three weeks in a row. April 7th we heard back from the adjuster saying he has paid the homeowner about $400 more than our estimate.  April 11th the homeowner called and paid the deductible and signed the Work Auth. The homeowner was told we were about 2 -3 weeks in a before contact from the project manager.  The homeowner called to get the name of his project manager and he was told ******************  **** spoke with the ** on the 27th to find out additional damage was found and there was a need to look at the added damage. Met with the Homeowner on that day and was informed by the homeowner that he didn't want us to start until decisions were made on the secondary loss. May 22nd the adjuster and homeowner were both ready for us to start working. We did terminate the job supervisor during this job, **** was constant through the entire job. Work began and the cabinet color match was difficult. **** Davis refused the first couple stains that came in as they were not a good match. August 31 Cabinets were installed with punch list being done the next week. It was requested that the homeowner pay a $10,000 draw since the job was majorly completed and no money beyond the deductible had been received and we were aware the homeowner had been paid by insurance. Sept 7th **** did a walk through and left the requested estimate with the homeowner.  This is where some confusion happened.  The estimate is the itemized billing.  It is a line by line of what work was to be done.  Because this is an insurance loss **** Davis is required to use a certain pricing program approved by the insurance carrier and this program produces an "estimate" which is the itemized billing. We believe the wording of the estimate on top is where the confusion came. **** left the estimate but was not given a check which is why the invoice went out in the mail.  Per the request of this BBB complaint **** called the homeowner today and scheduled a meeting at his house on Thursday of this week to walk through the estimate (itemized billing) with the homeowner.  We are sorry for the confusion.  Per our contract the payment is due prior to punch list completion. And I do apologize for the wrong name and the misspelling by office staff. I totally agree with you that is a very unprofessionally produced message to you. Sorry for that and know that  I have addressed it with the person who wrote it. Thank you for addressing that to me.

  Customer response

  09/13/2023

   I am rejecting this response because:
  
  First of all, there was never an estimate left for me on September 7. I have not seen **** since the initial walkthrough. I have spoken to him a few times, but thats about it. And when I reached out initially about the first bill I received, I was told **** would come by and go over it with me, but he did not. The second bill I got, when I again said **** was supposed to meet with me to go over the work that will not be completed, I was simply told I need to pay that amount. The entire process has been very frustrating and I had most of my furniture sitting in a garage collecting dust and spiders anticipating work to be done but ended up moving everything back in the house, and will end up having to move it all back out yet again. I have highlighted on an estimate everything that I either did myself or told them not to do because it was unnecessary and it adds up to a few thousand dollars. Im also confused as to how I picked out my own flooring at a specific price but am getting charged for an estimated amount. I was told it was going to save me money. My insurance company, yes, did pay out money, but not the full amount of the estimate. They put a deduction on every line of the estimate and only paid me out a portion of it. I will discuss with **** on 9/14 when he said he will meet. 

  

  Business response

  09/15/2023

  I apologize for the estimate date comment.  In our system on 9/7 the administrative assistant wrote a note that says **** be sure to bring the estimate with you when you do the final walk through and I assumed that had been done per the notes.  That meeting had not been scheduled when the office sent out the invoice.  A meeting did take place yesterday to walk through the estimate.  **** gave changes to the estimate writers based on line items performed and not performed.  After speaking with **** the agreement is when the changes are made the estimate will be emailed to the homeowner for final approval.  Punch list items were collected and **** is scheduling those now with the intent to have those completed by the end of next week.

  We apologize again for the miscommunication and feel this job is on track for completion within the next 10 business days or less.
  

   

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we hired **** Davis after a disaster hit our home, we felt confident that it would be taken care of fully, professionally and in a timely manner. Unfortunately, that was not the experience we received. They got involved with our claim on April 16, 2021 and the last time they did work was November 4, 2022. Today is June 1, 2023 and our job is not completed satisfactorily. I have detailed information to corroborate this complaint that includes: emails, text messages, calendars, photographs & estimate. We had so many issues with the quality of the materials, installation and communication, I cannot begin to list all of them due to word count. **** Davis over promised and underdelivered on our job. Every aspect of our restoration was detrimentally affected. They had a subcontractor doing the tear out/carpentry whos work was severely inadequate and he did the bare minimum. The scheduling on our job was horrible leaving us with a dysfunctional home for almost a year. We were left with purchasing materials they should have bought, doing work they should have done along with cleaning and disposal they should have taken care of. Some items were only partially restored, other items/rooms were never even touched. Some of the work completed started falling apart at 6 months. Their communication was extremely poor and became rude, unprofessional and then nonexistent. We were never given a copy of our signed contract, told where all our money went or any warranty info. I have tried contacting them by phone, text, email and a complaint thru their headquarters, but I have not gotten a single response in 6 months. They have been paid the full amount of our claim $21,458.96, less our $2000.00 deductible. Reviewing the estimate, we have calculated to the best of our knowledge that they were paid $5330.87 for work not completed. We want them to address: Items that still need repair. A full accounting of all costs and rectify any overpayment. Copies of our contract and warranties.

  

  Business response

  06/07/2023

  **** Davis was hired after the first contractor was thought to be untrustworthy.  Without details it is hard to comment to complaints that are spelled out.  I have asked *** our construction manager to reach out to the customer and schedule an in home meeting to look at the items she is specifically writing about.  The work authorization was signed at her kitchen table and the second page was given to her at that time.  We do agree that the cabinet company **** Davis hired sent multiple shipments of the wrong cabinet parts.  As other contractors would note, after COVID supply companies took a couple years to get back on track with order fulfillment.  After employees were sent home for COVID many didn't return and the learning curve was huge.  For an example while we were working at this job site a door was being installed for the third time because of material issues with the door, not because of installer error.  The same issue was happening with these kitchen cabinets.  We disagree that there was a time where her kitchen was not usable for a year however.  The issues were one cabinet face was wrong, a cabinet door was wrong, cabinets came in the wrong color, not the color ordered etc.  We have a long email train from this cabinet manufacturer apologizing and trying to make corrections as quickly as possible. The attached photos are some before and after photos.  We do have an itemized listing of what the property owner was charged for and *** will bring that with him when he walks through the job.  We do not agree the $2000 was ever offered as a discount which she has repeatedly stated to **.  To date there is no warranty as the contract notes if not paid in full the warranty is void. We know nothing of things falling apart with one exception.  The countertop has an overhang that **** Davis purchased support bars for.  The property owner didn't want support bars showing and purchased her own brackets that are mounted underneath.  We used the brackets she wanted and she purchased and they are not strong enough to support that countertop and thus the countertop was drooping some. Again we informed her this is because of the brackets you chose and the countertop needs the braces **** Davis had purchased.  Customer did not want that correction.  3 months all things were resolved except payment and ****** told the office ***** had offered her $2000 off because of the cabinet issues.  She was told ***** has no knowledge of that conversation and this job has sat at that point until **** Davis mailed an interest statement.  *** is happy to meet with the customer and look at the items she is saying are not completed.

  Customer response

  06/08/2023

   I am rejecting this response because:
  I disagree with the response from **** Davis that my complaints are hard to comment on. Its their business to know the details of our job and what an absolute disaster it was from the day it started. If the estimate is our signed contract, doesnt **** Davis need to honor it and complete the items that are partially addressed, not addressed at all and items that are falling apart or not functioning correctly? The issue with our cabinets was extremely unfortunate. Covid was a factor, but the bottom line is the entire fiasco could have been completely avoided, if **** Davis had inspected our cabinets before delivering them to our home for installation. Our kitchen, dining room, living room, entry and hallway of our home was unusable for almost a year. We had to pack up and move out of those areas while work was being preformed. As stated previously, the job started January 17, 2022 and work was being done until November 4, 2022. During this time, we were left without any countertops or lights for 25 days. Once temporary countertops were installed, it took another 91 days for countertops to be delivered damaged. Then, they sat in our garage for another 13 days before they were installed. It took a further 95 days to get the replacement installed. At the same time, work was being done to fix our damaged cabinets. We did not move items back in because work was still ongoing. Dust and debris coated our entire house since it was not covered during most of the job. I still stand by my word that ***** did in fact offer that **** Davis would cover our $2000.00 deductible because our job was such a catastrophe and our cabinets were not the quality promised. Otherwise, we would have asked for new cabinetry that was not damaged. In addition, there is still the issue of thousands being paid for work not done at all, partially completed or falling apart. In regards to items falling apart, **** Davis wouldnt know about other issues because our job never had a final inspection and we have not been able to get in touch with anyone about our issues. Since December of 2022, they have ignored our calls, texts and emails. As far as our bar top severely tilting towards the floor, it's the result of poor planning and installation on **** Davis part. When it was discussed, we were told it would be floating and that is what we wanted. However, when it came time to install it, the subcontractor said I dont know how Im going to install this. Then it was installed so poorly that another solution was needed. This left many s**** holes in the wall that were never repaired. I was then informed that supporting brackets were needed. We purchased them after sending specs for approval by **** Davis. The brackets hold **** lbs and our laminate countertop does not weigh anywhere near that. The real issue is the wall it sits on was not cutdown level, is not plumb and no top-plate was ever installed, so the studs the brackets are attached to are not level or secure. **** Davis never said the brackets they approved and we paid for would not work. They also never offered us a correction, ever. Instead, they ignored us and sent us bills for our deductible. This is just a glimpse of what went on during our job and our issues go beyond this. After filing my initial complaint, I have been contacted by *** and have a meeting set to go over our issues.
  
  

  Customer response

  06/14/2023

   I am rejecting this response because:
  
  

  Here's an update to my complaint against **** Davis. We were told that *** would be coming today and he would bring a breakdown of costs so we could go over them, but that did not happen. They sent **** out instead to look at items that are falling apart and that still need repair. He said he would talk to some of his workers about the repairs. He did not tell me when repairs would happen, but that he would be in touch sometime. When I asked about getting a breakdown of costs, he did not have that information and said *** did. My complaint is not resolved at this point and would like to keep it going until repairs are complete and we have a full accounting of cost on our job. Please let me know if you need any further information.

  

  Business response

  06/21/2023

  **** attended the scheduled meeting alone as *** went home sick just a couple hours before this scheduled meeting and we felt it was best to not cancel the meeting, but instead send **** alone.  I assumed cancelling an appt just a few hours before the meeting would not have been looked on kindly by **********************  She is correct that **** did tell her that *** had the numbers and so without *** he wasn't going to be able to discuss that in the meeting but he did look at her complaints.  Again she is correct while standing in her kitchen he did not set up the exact time we would return to address her countertop, but told her he would get back with her with a date and time because he needed to check the calendar.  Which he did get back with her the next business day and scheduled the appointment.   There is a second meeting scheduled and accepted by ***** on the 27th at 11 AM.  Also there is an adjustment to her countertop scheduled for July 6th.  **** called ***** to inform her of this date at 8 AM on the 15th.  

  Customer response

  06/28/2023

   I am rejecting this response because:
  
  **** Davis has made an effort in resolving this issue. We met on 6-27-23 to discuss repairs and were given a copy of a new estimate to reflect the scope of work done. Repairs are scheduled to start 7-5-23. At this time, I am only rejecting the response because we need to examine the new estimate and have repairs completed before our issues are completely resolved. 

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