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Better Business Bureau®
Resources for Businesses
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          Additional Information

          Not BBB accredited

          Byrna Technologies Inc.

          View full profile
          Location of This Business
          2033 Kelsey Ct, Fort Wayne, IN 46818-1717
          Headquarters
          300 Ballardvale St, Andover, MA 01810-5929
          BBB File Opened:
          7/11/2024
          Years in Business:
          19
          Business Started:
          3/1/2005
          Business Incorporated:
          3/1/2005
          Type of Entity:
          Corporation
          Number of Employees:
          175
          Hours of Operation

          Primary

          M:
          9:00 AM - 5:00 PM
          T:
          9:00 AM - 5:00 PM
          W:
          9:00 AM - 5:00 PM
          Th:
          9:00 AM - 5:00 PM
          F:
          9:00 AM - 5:00 PM
          Sa:
          Closed
          Su:
          Closed
          Business Management
          • Mr. David North, CFO
          Contact Information

          Principal

          • Mr. David North, CFO

          Customer Contact

          • Mr. David North, CFO
          Additional Contact Information

          Email Addresses

          Payment Methods
          • Credit Card
          • Debit Card
          • American Express
          • Apple Pay
          • Discover
          • MasterCard
          Refund and Exchange Policy
          • The business states: " Damaged Products Policy*

            Byrna® launchers, Byrna Shields™, Byrna Banshees™ and Byrna launcher accessories and projectiles that are damaged or defective when received will be replaced at no charge to the customer provided that a Return Merchandise Authorization (RMA) is requested within ten (10) days of receipt and the product is shipped within five (5) days of the RMA issuance.

            *This policy provides for replacement of goods that arrive damaged or defective upon inspection with new products at no cost to the customer.  Defects or operational issues that arise after this period will be repaired in accordance with our standard limited factory warranty. 

            Change of Heart Policy

            We understand that from time to time a customer has a change of heart after placing an order.  Any order cancelled before shipping will be refunded in full.  Returns of shipped products are accepted if Byrna is notified within fourteen (14) days of receipt of the product.  Returned merchandise must be in the original packaging and in new and unused condition.  All “change of heart” returns are subject to a restocking fee of 10% which will cover shipping and handling costs.

            *Due to the critical nature of body armor, the Byrna Shield IIIA and Byrna Shield III+ are not eligible for return and refund.

            For additional information contact Customer Service.

            Prior to making any return you must first obtain a Return Merchandise Authorization (RMA) number. The RMA number should be clearly written on the outside shipping carton. Additionally, please place a copy of any correspondence regarding your return inside the carton. To obtain a RMA number, please visit: https://byrna.com/pages/rma 

            *This policy applies to all products purchased after 10/19/21."
          Program Participation
          BBB Community Patrons
          BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

          BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

          Contact Information

          2033 Kelsey Ct

          Fort Wayne, IN 46818-1717

          Get Directions
          Visit Website
          (978) 868-5011

          Business hours

          Closed
          Business Hours
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          9:00 AM - 5:00 PM
          Closed
          Closed

          Accreditation

          This business is not BBB Accredited

          Years in Business: 19

          BBB Rating

          A+

          This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations.

          View HQ Business Profile

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