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ComplaintsforSkembos Hair & Beauty
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On October 7 2021, ********************************* asked me to prepay for a hair color service. After that she became extremely hard to reach, not responding to any text messages about scheduling. At one point, she did perform my normal hair service (wash and style). At this service I was under the impression she was doing the color service. She was unprepared. I said I would leave and come back. She offered to wash my hair. I did not pay. Proceed to 11/4/2021, I asked if she was going to either schedule me for the hair color or give me a refund. She refused and got very angry and rude. She stopped responding to texts after that. The price I prepaid is $175. I have proof of this and her refusal to refund a service that was never provided.Customer response
11/15/2021
Good afternoon,
I believe her business is unregistered because she rents a room from the business you named. (Custom You). So yes, I would like to proceed please. Thank you!
Customer response
01/13/2022
Hello,
My name is ******************************* and this is in reference to the complaint number ******** against a hair salon. I would like to withdraw this complaint ASAP please as I have resolved this issue with the business!! Could you provide proof that this has been resolved via email?
Thank you for your help,
******** Dresser
--
Best,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.