ComplaintsforWindsor Homes, Inc.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To start off Backsplash in kitchen had to be removed and done, because there was defective tiles and we had told the builder at finally walk through and we presented the problem to the builder and he said it would come off with some goo-bee gone or **** and we scrubbed and still would not come off. The trim pocket doors and trim pieces we pleded with them to fix the doors and said they would not replace after I paid a extra $41,000 for lumber and they are deep ****** and scratches all through bottom floor and top. Locks to back dead bolt didnt have screws in the door so it could lock. Weather flashing was bent and needed to be replaced we told the builder through ************ and and said it would be replaced and after we were checking out our gutters one day we noticed they covered up the bent flashing and lied. Concrete the driveway was put in last after we closed and when they layed the concrete they came back a few day later to cut and after they cut they didnt wet the drive and noticed they used a dull concrete blade so this caused the driveway to have concrete pops and crackers side walk and drive and service door, and then after we had a rough grade done on the yard and the yard guy hit the drive with the bobcat bucket and chipped it and side walk and now the side walk is lifting and left concrete from pour still in our yard and tried to just bury it and leave and I had to call him to tell about and always ignored us about every issue same with builder and the yard guy said he would send some one out to fix the damage but never came and tried calling and wont return calls. Concrete front right side walk torn out and replaced with disability side walks and the builder knew about it a year a head and still charged me for the concrete after the addition payed for them and wont reimburse even after I had made the builder aware of this issue. I have left numerous phone calls emails and he said he would check it out and never got back with me.

  

  Business response

  02/04/2023

  Defective/dull backsplash tiles were replaced.  Contract Interiors on or around 8/11/22.
  Interior trim and door slabs that were perceived as damaged have been replaced .  Material invoices from **** Lumber.
  There are touch-*** that have been coordinated with our painter, but his attempts to perform them have been stymied by the customer (See notes below).
  **** scheduled Monday 9/26/22
  11/16/22 **** to set up
  12/7/22  Owners cancelled and will call **** back when they want to schedule..  He hasn't heard back from them.
  12/21/22  Still hasn't heard back from owner
  1/18/23  She still hasn't called ****.  **** has made several attempts and he keeps getting the run-around
  Deadbolt missing screws.  ***************** corrected 9/2/22.  See message in ************ to see full list of items addressed.

  Bent flashing.  This is aluminum drip edge at the roof that is subsequently covered by installing gutters.  The flashing is functioning as it should and is not an aesthetic item.
  Concrete.
  Cracks and imperfections are covered in the ******* ***************** guide in relation to severity.
  Cracks and imperfections are covered in the ******* ***************** guide in relation to severity.
  It is not unusual for flatwork to move with the change in seasons in *******
  Left over concrete was removed
  The Developer removed existing sections of sidewalk after meetings with the city to ultimately decide where *** provisions were to be located.  Windsor ****s did not perform this work.

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