ComplaintsforWisman's Appliance Service Inc.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dropped a dryer off for a diagnosis only. Paid $65 upfront for the service. Was called a few days later saying it's ready and will be $107. They preformed an unauthorized repair that I was going to do my self. I have no problem paying $27 for the part, but the$80 in labor needs refunded.

  Business response

  07/01/2024

  We see on our receipt that the customer is *******************************. According to our service manager, he talked with her a month ago and explained the charges and was told everything was OK. Our service manager has been trying to reach out to her. At this time we will need her to call into the store and talk with him again before we would do anything else on this.

  Customer response

  07/04/2024

   I am rejecting this response because:
  They did unauthorized work. They have not reached out. Refund is the only solution.
  
  

  Business response

  07/05/2024

  I'm sorry, but the receipt is in *********************************** name. Our service manager has tried several times to contact her and no answer. If we decide to do a refund in this case, she will need to call in and ask for it. The service manager is *****, and he will need to approve this directly with her. This will be our last response to ****************.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8-15-23 ******** reversed the doors on my *************** In Dec.-23 the washer door locked & couldn't be opened. I called ******** to come out & repair it and they said they refused to work on my washer. I asked why & was told they didn't know why. I then called ****** ****************************** came out to repair it. The ****** repairman said the wiring harness on the washer was not done correctly & ******** repairman broke the connector to the wiring harness & shoved it back in the slot just enough to make the connection, and as the washer went through the spin cycle it eventually came out causing the failure. The ****** repairman said he could testify the damage was done by ******** repairman. It cost me $430.00 for ****** to repair the damage caused by ********. This is the amount of money I also want reimbursed for. I also spent $57 at the laundry mat while I was waiting for my wiring harness to come in & washer to be repaired. I am also concerned that the dryer will do the same thing.

  Business response

  01/22/2024

  We did talk to the service tech that did the door reversal, and as with any service done if there were an issue with the wiring or harness it would have been addressed at the time. The door reversal is for aesthetics only, and if the wiring or harness was an issue it would have shown up sooner. We have a 30 day labor warranty on all service calls and has been this way for years.According to our service tech, many things can cause this issue. As far as the other service tech stating it was our fault, we respectfully disagree. We have no idea what the other company did when they went out to repair, but it could just as easily been something they did. Also, when the customer originally called us, they were told we don't work on these particular model of GE washers, however since it was only reversing doors, we could do this since it was not mechanical. We understand the customers frustration, but in our opinion, there is nothing we did that would cause this issue.

  Customer response

  01/22/2024

   I am rejecting this response because:
  
  Wismans repairman did cause the damage to the wiring harness as during the door switch the harness had to be moved also. By shoving the broken end in, it make the connection until the spin cycle shook it out. Wismans caused this damage and  I want reimbursed for all the money it cost me to fix their damage. $430.00. They are also lying about working on it because we went to Wismans & spoke with the manager 1st before we proceeded.  He told us to bring the washer in to the store and they would look at it. We told them no one takes an appliance to the store to be worked on. Also we physically could not do that as my husband is 72 & I'm 68. 

  Business response

  01/23/2024

  Again, after reviewing things with our service manager( who has been doing this for over 25 years),  was satisfied that after reversing the doors everything was proper. Parts can wear down due to normal wear and tear and things happen all the time. At this point we are willing to try and be fair with this, and are willing to refund the original fee of $179 as a show of good faith. 

  Customer response

  01/23/2024

   I am rejecting this response because:
  This is not normal wear & tear as the washer was only 9 months old when Wismans reversed the doors, & it's only my husband & I  washing clothes once a week. It's not fair that we should have had to pay $430.00 to fix an almost new washer because of Wismans repairman. Also $57 to go to the laundry mat for 3 weeks waiting for the repair.

  The right thing to do is reimburse us for at least the $430.00 for the  washer to be fixed properly. 

   

  
  

  Business response

  01/24/2024

  Unfortunately, the problem occured four months after our service manager reversed the door. Any number of things could have occured to cause their problem. Our sevice department gives a 30 day warranty on all repairs done, This problem occured well past 30 days. The service bill that supposedly generated by ******** was rediculously high for the repair they said they made. So, at the end of the day, we feel that refunding their $179 is more than fair. This is our final position. 

• Initial Complaint

  07/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 7/11/22 Po came for an inspection for my dishwasher. He didn't leave anything in writing as I asked him to and left before my friend got there to pay for the service call. I spoke to Po twice on the phone though and wrote notes about everything he stated including the estimate. I was emailed an estimate for $280 above and beyond the price Po quoted me on the phone and he even calculated the tax and gave me the specific quote that I have written in my notes. The company did not correct the estimate that I emailed them was incorrect and has not responded except to say they called my friend last night and talked about ** dishwashers being bad quality.

  Business response

  07/25/2022

  We must have had a communication problem when it came to the quote to repair the dishwasher. None the less all monies  have been refunded to our customer in that the husband decided to not do the repairs.  Regards Wismans Appliance

  Tell us why here...

  Customer response

  07/25/2022

   I am rejecting this response because:  I do not have a husband as ********* response sug**sts.  I emailed ********* from my work email address after receiving the wrong quote and they only responded that someone named ***** called my friend the night before and spoke about the bad quality of ** dishwashers based on previous other dishwasher orders.  Po was the person who inspected my dishwasher and I emailed ********* that the quote they sent was the wrong quote and detailed the reasons why it was wrong without ever receiving a response.  Instead ********* called my friend instead of calling me or responding to my email and gave him the messa** that they were going to call my company I work for using my work email address information and report me for harassment instead of correcting my quote from Po's inspection of my dishwasher.  Po also agreed when I spoke with him on 7/11/22 to order the part needed to repair my dishwasher.  It was never ordered as we agreed so that it could even have a chance to be fixed.  My friend specifically told me when I asked him if he told anyone from ********* that he was my husband that he did not make any decision because it is my dishwasher and he was only helping due to me not being able to be present at the time of the service call.  
  
  
  

  Business response

  07/27/2022

  We are sorry she feels this way, but we 100% refunded everything. There is nothing else for us to do, she is free to contact other service providers.

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called the company on 7/5/22 to ask for the part#W11244484 for my ********* microwave. The gentleman on the phone said he couldnt find that part number, then asked for my model number, which I provided WMH78019-3. He referenced me to a kit that ********* had made because of the common door sensor problem I was experiencing. He set it aside for me. I went to Wismans Appliances on 7/6 to pick up the part that was referred to me. The technician explains that a 4th switch had been added in the kit by the manufacturer via another wire, but it would directly replace the part I needed. I called Wismans to inquire about the discrepancy of an extra wire. I was told that I would need to bring it in so their technicians could look at it, it would be a non-refundable $40 for the diagnostic, and (80 an hour) for labor'. - I believe. 'It would be no problem for our guys, they do this all the time.'I dropped off the item on 7/7.I was called on 7/11. The manager said, if I had brought it in before I began the install, they wouldve been able to fix it, but as is they were unable to. I asked why I was told it would be no problem. He told me, that was a parts tech that doesnt really know what he is talking about, but he'd give me my $40 fee. I asked if I had the right part, he said that he couldn't answer that. I asked if he would return the part, he said, he couldn't. He asked if I was willing to spend hundreds of dollars to solve the issue. I said, maybe if you can do it with the part that is in it. Then he said that I should've checked if it was the same part. I said, I was told they were different by design. The situation couldn't be resolved. He told me the parts manager wouldn't be in till 7/15, I said that I would return then. I've been out there numerous times, take my ****lb mounted microwave for no reason.

  Business response

  07/25/2022

  Customer originally purchased a part that ********* says he would need to fix this issue from a ********* bulliten. The customer picked this part up himself and installed the part himself. It did not fix his issue. Keep in mind we did not originally diagnose the issue. Customer researched himself online and we sold the parts according to the ********* bulletin for his model. The customer put the parts in himself, and it did not solve the issue. He brought the microwave to our shop to diagnose the issue, which we charge $40. The service manager spent 4 hours trying to untangle the wires the customer installed himself, and determined it needed a control board and wire harness. The customer stated that he has a limited budget due to his employment situation. We went ahead and refunded the original part, and refunded the diagnosis fee, and the store absorbed the four hours of time. The service manager advised the customer that he doesn't know if it was the recent storms that caused power surges, or the way the customer installed the switch kit incorrectly. The customer multiple times says we sold him the incorrect part, however we showed him the bullten with his model # and the part number sold to him, and everything matched. And again, we refunded everything. We told him he will need to take it somewhere else, or call ********* to see if they can get the correct parts to him that he feels were incorrect. 

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