211 Customer Reviews
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Review from Camille Z
5 stars07/04/2024
Very professional service. They were always prompt and helpful, answering all the questions I had.
Ruoff Mortgage Response
07/05/2024
At Ruoff Mortgage, we strive to deliver exceptional service, and we're thrilled to hear we met your expectations! Our team is dedicated to being prompt, informative, and addressing any questions you may have throughout the process. Thank you for the fantastic review we truly appreciate it!Review from SL S
5 stars07/02/2024
Excellent experience working with Ruoff on the purchase of my new home.Great customer service and correspondence was always quick and easy. They made the whole process easy and less stressful. Highly recommend .Ruoff Mortgage Response
07/03/2024
Thank you for the fantastic 5-star review! We're so happy to hear that your experience with us was excellent. Fast and easy communication throughout the home buying process is exactly what we strive for at Ruoff Mortgage. Congratulations on your new home!Review from Vic P
5 stars06/26/2024
Ruoff was extremely easy to work with. Their online portal is superb. Our lending officer proactively kept us informed throughout the process and promptly responded to our questions and requests. The back office staff was very friendly and professional. They accurately processed all of our documentation in a timely manner which allowed our closing to be completed quickly and without any issues.Ruoff Mortgage Response
06/27/2024
Wow! Thanks so much for the amazing review! We're so glad you found Ruoff to be a breeze to work with. Our lending officers and back office staff work hard to make the mortgage process as easy and efficient as possible, and it sounds like they hit the ***** We're happy to have helped you achieve your homeownership goals. Congratulations!Review from Art M
5 stars06/23/2024
Ruoff professionals understood our needs and worked hard to accommodate us. They were always available to take our calls and kept us updated at every turn.Ruoff Mortgage Response
06/24/2024
Thank you so much for taking the time to leave such a positive review on the BBB! We're thrilled to hear that our team at Ruoff Mortgage understood your needs and provided excellent communication throughout the process. Keeping you informed and readily available is a top priority for us. We also appreciate you highlighting the responsiveness of our team. It truly means a lot to know they were there for you every step of the way. Congratulations again on your new home, and thank you for choosing Ruoff!Review from Stacey C
5 stars06/19/2024
Very easy, keep in contact, most everything over the phone! Best place to get a home loan!!! Would recommend!Ruoff Mortgage Response
06/21/2024
We're thrilled to hear you had a smooth experience! Thank you for the 5-star review and recommendation. We appreciate your business!Review from Jeff M
5 stars06/09/2024
Best customer service and the best communication. It had been almost 30 years since I bought a house last and Ruoff made things smooth & easy. Thank you !!!!!Ruoff Mortgage Response
06/10/2024
We're so glad to hear your experience with Ruoff Mortgage was smooth and easy, especially after such a long time between home purchases! It means a lot to us that you found our customer service and communication top-notch. Thank you for choosing us, and congratulations on your new home! We wish you many happy years there.Review from Rene H
5 stars06/04/2024
Hands down best experience possible! ************************* is the best! 100% recommend Ruoff Mortgage!Ruoff Mortgage Response
06/07/2024
We're thrilled to hear you had such a positive experience! Thank you for the fantastic review and especially for recognizing ***'s outstanding service. Welcome to the Ruoff Mortgage family, and congratulations on your new home!Review from Monika S
5 stars05/24/2024
Thanks, to ******** and the Ruoff team for a smooth house buying experience. The Loan ****** app shows you what happens every step of the way. You are the best in my opinion!Ruoff Mortgage Response
05/28/2024
Thank you so much for your kind words and fantastic review! We're thrilled to hear that you had a smooth house buying experience with ******** and the Ruoff team. We appreciate you recognizing ********'s hard work and dedication. We're also glad you found the Loan ****** app helpful in visualizing each step of the process. We strive to make the home buying journey as transparent and stress-free as possible, and your feedback lets us know we're on the right track. Thanks again for choosing Ruoff! We wish you all the best in your new home.Review from Genesis R
5 stars05/24/2024
I love how they work with me, They helped me a lot even when I don't know much English... they were answering all the questions I didn't understand, I recommend it 100%Ruoff Mortgage Response
05/28/2024
Thank you so much for your fantastic review! We're truly happy to hear how our team worked with you and were able to answer all your questions. It's our goal to be there for everyone. We appreciate you recommending us 100%! It means a lot to us.Review from Rachel M
5 stars05/21/2024
Huge thanks to ************************* for helping me officially purchase my house the amount of patience and knowledge she showed me during this process, made a stressful situation much easier.Ruoff Mortgage Response
05/28/2024
On behalf of the entire team, we want to express our sincere gratitude for your kind words! We're thrilled to hear that ***** helped you officially purchase your house. We understand buying a house can be stressful, so we're especially happy to hear that *****'s patience and knowledge made the process much easier for you. Her dedication to her clients is truly admirable. Congratulations on your new home! We wish you all the best in this exciting new chapter.
Customer Review Rating
4.49/5stars
Average of 211 Customer Reviews
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