Business ProfileforAllied Van Lines, Inc.

Our things were packed on June 24, on time, no problem there. During my conversation with one of the representatives, I was told that they will likely deliver the things on June 27. We paid the whole money on June 24 so that they can start loading. When I kept having conversations with customer service representative because of the delay, I was told that usually driver gives them an update depending on their route and he is waiting to hear back from them. Finally, I was told on July 1 that driver is planning to deliver on July 5 and they will confirm it on July 2. When I called them on July 2, because of no response, I was told that driver was originally double booked and they just got that information, they are trying to find a new driver. So, our things were never loaded in the first place even after about 10 days of packing / money transfer was done. They are still trying to find a driver, as far as I heard last. It is the afternoon of July 3, not sure how much more time they need to find a driver. For a reputable company and with how much money I paid for the moving process, I would assume that they have back up options & have good communications.From what I see, there is complete miscommunications between different departments, there were no good updates to the customer about where the things are and when they will deliver. Moving is stressful, and we are trying to start new jobs, I have to keep pushing my start job for my new job, hopefully they deliver our things soon.