Customer ReviewsforFort Wayne Kia

My daughter from ******* was home visiting in Feb and we went to Ft Wayne ********** ended up purchasing a vehicle, After the negotiations, we went into financing, and left, 2 days later she was told her contract had mistakes and had to be redone, then again 3 weeks later, same thing, she was also told she owed a ******* dollars down. She said she could pay by CC. But then the finance manager said dont worry about it, we took care of it, she was promised she would have her title in 45 days before her tag ran out. But didnt, and then the lies begun ********************* called me *****( My daughters mom) and said he needed a Georgia drivers license She had just got it that day, so I sent *** a copy of it Right after our conversation.(Which I still have the text message with date and time) He neglected to give the copy to the title clerk. And we found out a month later when the title clerk called that she had no idea *** had a copy of it.. So now were out 7 weeks with nothing to drive on, and no help from the dealership, we were forced to call the attorney general on them. When they were given a fine for not giving her a title-(in the required amount of time), she was also told she could take the care back for a Full Refund, ********************* told the attorney general it was because of the ******* dollars, BUT, the real reason is the complete miscommunication and total negligence of the company- 4 months later she finally got her title, *********** to try and save himself a fine and embarrassment, but, it didnt work , the company was still fined You can look on public record and see the Thousands of dollars they have been fined for wronging customers in several different matters, Worst Dealership To purchase a vehicle !!!

I ordered my car Dec '21 was told the longest I would wait was 120 days. I signed a purchase agreement and so did the manager. I finally received a call 9 months later saying my car was in. Went in and they told me a higher price and would not honor the purchase agreement that was signed by both of us. Paperwork took hours, I then figured out why paperwork took so long because they could not spell my name right and my credit was being denied. I was unaware of this till I asked what was taking so long and they told me! Then the guy called me 3 days later to tell me that he had messed up the taxes and I was to come back, I lived an hour away. I then waited over 6 months for my title. During this time I had the manager lie to me and tell me that the title was overnighted and would be there tomorrow and then I called to get a tracking number and they hang up on me and then would not answer my calls. My last telluride was from **************** and next time I will pay over MSRP and order a car from them I will never do business at Fort Wayne Kia again. There salesman do not stay around long either in the 9 month period I dealt with 3-4 different guys because every time I called the one before had quit.