ComplaintsforJiffy Lube of Indiana, LLC

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, my name is ***************************, I am writing to formally document an issue that occurred at Jiffy Lube. On 5/14/ 2024, I visited this Jiffy Lube location (*****************************************, IN *****) for a routine oil change. Upon arrival, I was asked to remain in my car while 3 technicians began servicing it. I complied, noting that my mileage was ****** at the time. 1 technician informed me that he needed to remove the sticker from the window, which I allowed. As I waited outside my car, I was offered additional services which I declined, stating that I only required an oil change and fluid top-off. I reiterated this as it is standard procedure to top off all fluids during an oil change. On 6/13/2024, while driving on the expressway, my car overheated. I managed to pull over and exit safely, observing that the sensor had activated, indicating an issue. After waiting for 20 minutes, I was able to drive home. On 7/4/ 2024, I attempted to use my vehicle again, only to find it was performing unusually. It struggled to take off and reach full speed, emitting smoke from the pipes upon reaching my destination. The next day, at around 9:45 p.m., my car would not start. I called ***********, located at *****************************************************. After discussing the symptoms, I took my car to **** for a thorough inspection. Upon arrival, **** inspected the vehicle and found the coolant reservoir cap was improperly secured and there was no coolant in the system. I informed **** that I had an oil change done at Jiffy Lube on 5/14/ 2024, and had specifically asked all fluids to be topped off. **** determined that the loose cap and subsequent overheating caused severe engine damage, leading to a blown head gasket. Due to Jiffy Lubes failure to secure the coolant cap once completed, my vehicle is now inoperable. I've been forced to rely on costly rides for transport. and continue to pay for a car I cannot drive due to the negligence exhibited by Jiffy Lube. Sincerely,***************************

  Business response

  07/16/2024

  As I feel bad for the issues ******* is having with her car we did not accept liability for her claim. We did complete an oil change on ********' 2017 **** Edge on 5/14/2024 when it had ****** miles on it. I was notified on the 8th of July of the concerns with *******'s car, we were told the head gasket (s) failed which would fit the explanation of overheating and white smoke coming out of the exhaust pipes. We went out to inspect the vehicle and found no issues with our oil change. We found that the car had been driven approximately ***** miles since our oil change was performed and the coolant was low, this would be caused by the bad head gasket. A bad head gasket will cause overheating from exhaust gases entering the coolant system and over pressurization into the coolant system, it also allows coolant to get into the oil system. Her coolant was low at the time of our oil change, and we topped off the coolant, replaced the cap, and tightened it at time of our service. I verified that by video as well and we offered ******* an opportunity to look at it, but she refused. To summarize, the 2017 **** Edge has a known problem with their design and issues with the coolant system related to the issues she is having. Our service was performed properly and was not the cause of her problems with her car.  

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Oil change on 4/11/2024. This was my second visit to this location, the first on 4/25/2023. A short time after the 4/11/2024 visit, I checked the oil guage in my vehicle. The reading was well over an inch ABOVE the MAXIMUM ***** I looked at the invoice (attached) and it read that my SUV had been filled with 5.7 QUARTS of oil, not the 4.3 it requires. The invoice also stated my Escape was 2.5L, 4Cyl. It is NOT. It is a SMALL 1.6L. I checked the invoice from the April 2023 visit, and the same thing had been done to my vehicle. An egregeous over-fill of oil, nearly TWO QUARTS over! On both invoices, the *** was correct, so the proper amount of oil should have been added. The overfills mean that considerable damage *** have been done to my SUV, due to the incompetence and neglect of JIFFY LUBE. Further, I was overcharged both visits, for oil that should not have been used. After oil is added, the technician is supposed to check the guage and determine if the proper amount of oil is reflected on the guage. In both visits, the oil was an INCH OVER the MAX ***** Jiffy Lube techs did not see this and did not care. Also, under the hood, right above the oil reservoir, is printed "DO NOT OVER FILL 4.3 QUARTS ONLY. Large letters, in yellow. Jiffy Lube techs can't read, or don't want to read.I did return to the location and ****** did another oil chage, on May 20, 2024. This does NOT negate any damage that *** have been done to my vehicle, either in the past and currently. There are valves and seals that *** be cracked due to the abuse and neglect of JIFFY LUBE. At both visits, I was charged for oil I shouldn't have had. ****** admitted, "we should have seen the overfill on the guage." I am asking for a refund from both visits. This complaint is to be filed with the headquarters location in **. *****, Indiana. ATTENTION: ***********************, Owner, Jiffy Lube #****.

  Business response

  06/24/2024

  ****,

           Thanks for finding a way to reach out to us in regards to the issues you explained having. I apologize for not delivering the experience we strive for every day with every guest. I have had time to touch base with ****** and I have submitted a refund for the service in April for you as we work hard to provide superior guest service and offer up of Satisfaction Guarantee. I also emailed you a certificate for your next oil change as well for you to use. Please do not hesitate to reach out to me at ************************** or **************

   

  *********************************

  Customer response

  06/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Problem occurred in Early May of this year. Routine oil change. Jiffy Lube said the transmission fluid cap was missing and that the existing fluid needed to be replaced and a new cap added. I agreed.The transmission fluid cap which they ordered and put into my car, caused a huge problem. The first time the car was driven for more than 10 minutes.....went to **********, ** from ***************, **,the car broke down. In **********, **, ***** removed the cap which had been shaved and cut by Jiffy Lube prior to inserting it into my car. ***** in ********** said it caused a huge problem with the transmission. They replaced the cap (cost $4 and drained and replaced the transmission fluid which contained bits from the cap Jiffy Lube had inserted. My daughter came home.The parked ***** dripped most of its transmission fluid on the drive over the weekend. Took the car to ***** in *************** and we need to replace the transmission. Jiffy Lube shrugged, sent someone to ***** and wrote a **** note to me saying they would refund me $100 or so. They, in my opinion are responsible for this problem. My ***** is 10 years old and has approx ******* miles on it.

  Business response

  06/14/2024

  When ******** brought her car to us, it was the first time we serviced the vehicle. The cap for the Transmission fluid was missing and fluid was open to contaminants and potential leaking out, evidence of leaks present and fluid was low, we offered to get a cap for it. We did get a cap but it was not the proper size so the technician cut the cap (RUBBER PLUG TYPE CAP) down to fit the opening. The issues that ******** was having is not related to any of our work, no known service records for the transmission were found and the fluid being open prior to us servicing the vehicle we could not possibly know how long or what could have gotten into the transmission. I agreed to refund her for the cap replacement as I was not satisfied that we had to customize a cap to fit. This is currently in process. Any concerns with our work was addressed and refund in process. 

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an oil change at this Jiffy Lube location on 03-26-24 (cost me $82.48) and on 05-10-24 I could no longer drive my car because Jiffy used an after market oil filter so my car was leaking oil and oil was found dripping onto lower oil pan and under body components (proof of this attached on Penske Chevrolet receipt and picture). This cost me $331.29 to fix (additionally $455.92 for a car rental so I could drive to work). I filed a complaint on Jiffy Lube website and I need my $869.69 back from all the costs Jiffy Lube caused because of the botched oil change.

  Business response

  05/28/2024

  We were just made aware of ********' concern as of the 24th of May, we were never notified of any issues until approximately 14 days after her stated concerns. I advised her that we would review her claim and get it addressed and reach back out to her.

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello ! February 2nd 2024 I went in to jiffy live on W 38th street and got an oil change so I thought ! I went in for an oil change. I left from jiffy live and notice a really really lord grinding noise coming from my car . Long story short my car ended up stopping on me on the highway headdd back home! I called a tow man ! When someone arrived that had to me that my engine was probably done for because there wasnt any oil in the car! Hard to believe when I had just gotten an oil change ! Anyways with them not putting any oil back in my car it cause my engine to blow a hole in itself as well as messing my transmission up ! Ive called back up to the jiffy lube they told me that they would have to check the cameras and that theyd get back with me ! No ones has gotten back with me and now my mobile number is blocked from their establishment! I dont remember the exact cost for the oil change but I remember it ranged from about ******

  Business response

  04/03/2024

  I apologize for any issues you may have had with your car. I would request that you get me a copy of your service invocie so that I may get it reviewed. I am unaware of any issues and could not find you in our database by your name or phone number. Please email me copies of your receipt to ************************************* for review.

   

  *********************************

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Put the wrong filter on my car or put they the filter on the wrong way

  Business response

  03/04/2024

  Hello *******,

   

  I understand your frustration having issues with your vehicle. We have discussed the concerns with you that your vehicle was having. We have confirmed that not only did we install the correct filter properly but you had other issues attended to on your vehicle to address your concerns.  The request for those documents from you was never realized as they were never sent to us for review.  At this time, knowing that everything that we have investigated from your first return to our center through the confirmation of the correct filter and confirming that with you we have had zero evidence to us being of fault or cause of the issues that you had. With this in mind we continue our stance of not accepting liability. 

   

  *********************************

  **************************

  ************

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday, July 31st, I had the oil changed in my car at the Jiffy Lube in ********. 37 hours later, on Wednesday, August 2nd, I was driving on the Interstate when my engine stopped. I was able pull over and see what was the problem. I saw a large amount of oil dripping from the car's undercarriage. The vehicle was towed to a dealership and the service department noted that the oil filter was not where it was supposed to be. It was not attached to the engine block, but was caught ** in the car's bottom engine cover. The service technician admonishing me for going to a 'Quicky Lube' place: "Don't go to those places." I am still waiting to hear of the damaged incurred to my vehicle and the costs: For repairing/replacing, for towing and for the Uber ride back home. I should add that I missed a day's work and income as well.

  Business response

  08/04/2023

  We were unaware of any issues with Mr. ***** vehicle prior to this notification. Please have him reach out to us so that we may assist him. We attempted to reach out and there was no answer and could not leave a message. 

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday, March 13, 2023, I had my car serviced at Jiffy Lube because my steering wheel was vibrating and maneuvering back and forth by itself. The mechanics notified me that two-wheel hubs needed to be fixed and when the car was serviced, the employee notified me the problem was not fixed and that it is actually the rack and pinion. I'm left to pay with the work done, which does nothing to help the issue and pay for the problem I came into the store with. I haven't driven my vehicle since Monday night when I picked it up. I attempted to drive the vehicle today, Wednesday, March 15th, but now it is unsafe to drive as the steering wheel is very difficult to turn. The condition of my car has only gotten worse since I took it to Jiffy Lube. I was offered an estimate to fix the rack and pinion, and I was offered a discount on labor (only requiring me to pay for 1 hour of work instead of 3), however I don't feel comfortable having my car serviced at this shop. Instead, I would like a discount on the labor required to change the wheel hubs.

  Business response

  03/17/2023

  Thank you, We were made aware of this complaint and have engaged with our guest to provide us further information after she gets a second diagnoses of her concerns so that we may address them. 

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a busy mother of 4 and this matter is taking too much of my time. But I am insistent to let it be known how unprofessional and rude with service at one of the juffy lube locations. So rude that I am going to file a complaint with the BBB as well. I was in for and oil change and after I left I noticed the next morning there was oil in my ********* called and spoke with a gentleman and he advised me to come back. Due to my work schedule and working in **********, living in ***** I couldn't make it back until the next evening. A gentleman name "coffee" advised me that it was just residual and he cleaned that area up. My husband mentioned that it seemed to be a lot of oil in the garage to just be residual but took his word. Well it continued to leak oil. I then called back and spoke with a ****** and she told me to come back and the service manage would take a look at it. At this point I a little irritated due to the fact this is my third time having to come back for a service that I already paid for. So I go back for the third time... I pulled in and they went under and looked at it. A different gentleman from the previous night came to my window with his phone in his hand and stated that his oil change had no leaks, the leak isn't coming from what they did. He attempted to show me a picture but as I told him, I do not know what I looking at when it comes to vehicles. I was a little taken back because the issue happened right after the oil change. He immediately got defense and said that I was insulating that his employees sabotaged my vehicle. Completely not what I was insulating. I asked for his name name and it pointed to his shirt, at this point he was extremally rude and defensive and he started to record on his phone. At this point I knew nothing was going to get resolved and I would have to take my truck to the dealership.There should be cameras that you can review and his behavior as a manage was unprofessional. For him to record me was completely inappropriate along with my kids. I asked for a card and he stated that everything was on the receipt the day service was done. I again asked for a card with his contact information and he refused to give it to me.The following day we tried to call to get his name and he was unavailable. My husband then went up there to get the information himself. He recorded the conversation and ****'s tone was completely different and my husband was also able to get his business card. This man basically tried to belittle me, insult my intelligence, and due to the fact that I was a female. He tried to bully me. His demeanor was completely different with my husband compare to me and there should of been no reason that his information could not of been given to me.*********************** General Manager Long story short... It was completely jiffy lubes fault. I took my truck to the dealership and the plug had to be replaced. I had to arrange to get my truck dropped off in fishers and I live in ***** almost a 2 hour commute and arrange for a rental for my truck to be looked at and repaired. I have spent entirely too much of my time on this issue and I am so frustrated how Jiffy Lube treated me as a woman customer because, I know for a fact if I was a man, **** would not have treated me like that!After reading ****** reviewed, it seems to be an issue with this store. When I spoke to ****** she thought I was the life of a pervious issue they had at that current time. I know good employees are hard to come buy and getting people to work these days is a struggle. But as far as an individual running a location, he is far from professional. *********************

  Business response

  12/21/2022

  Hello *****, I thank you for taking my call yesterday and allowing us to address your concerns.  Please use the contact information that I provided you via email to streamline our communications. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩