ComplaintsforStrickland Brothers 10 Minute Oil Change
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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would advise everyone to think twice before doing business with Strickland Brothers.On December 28, 2022, I went in for an oil change with a car that was running perfectly.During the oil change, the technician did not remove the **ring when removing the old oil filter, and when he placed the new oil filter, he put the new **ring on top of the old one. This caused all of the engine oil to leak out of my car and caused my cars engine to seize up while driving and left me stranded on the side of the road.??I got in touch with the manager and my car was towed to my apartment complex where he came out to inspect the car to see if their negligence was the cause of the damage. The manager came out and saw that they had forgotten to remove the old **ring and admitted total fault.??Instead of doing their part in fixing what they caused, the shop had me find a repair shop, get my car towed there, and get an estimate for the repair. It was at the repair shop that it was determined I would need a completely new engine due to the damage. The estimate ended up being $5600.Strickland Brothers said the repair cost was too much for them to pay so they decided to submit it to their insurance company, where they should have started with. At this point, I had been without a vehicle for over three weeks.The insurance company determined my car was totaled and would only give me $2300 for the car. This is ridiculous because my car was working perfectly fine before this oil change and now it is not. I contacted Strickland Brothers and they did not care at all and said it was out of their hands. With their admission of fault, I thought they would get my car fixed at their expense, whereas now I must pay over $2000, out of my pocket, to get my car fixed.??This was my first oil change at Strickland Brothers and will definitely be my last. Other than the store manager, they have been nothing but rude and unhelpful. If a company does something, that they have admitted to as being their fault, they should do whatever they can to make it right!Customer response
02/22/2023
The address of the Strickland brothers oil change I went to was ***************, *******. The exact address is ****************************
***************, ** 46814
*************
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Contact Information
10203 Illinois Rd
Fort Wayne, IN 46814
Business hours
Today,10:00 AM - 5:00 PM
MMonday | 8:00 AM - 7:00 PM |
---|---|
TTuesday | 8:00 AM - 7:00 PM |
WWednesday | 8:00 AM - 7:00 PM |
ThThursday | 8:00 AM - 7:00 PM |
FFriday | 8:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | 10:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.