ComplaintsforSomething Underneath

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a pair of vinyl gloves for my GF on this sellers **** account. Gloves were stated as being one size. When gloves arrived she attempted to try on and the gloves would not fit. Gloves more a size small than O/S. So I returned them to seller. Shipping fee was Excess and aggressive costs less to send smaller 1st class in mail. Package arrives back in ******* and seller has the nerve to refund $13 out of a $21 purchase. Excess shipping and a nonsense 10% restock fee stating buyers remorse. This is not buyers remorse its a return for clothing that dont fit. Seller practices shady and dishonest business practices. I have left 100% negative feedback with them on ****. At this point I am seeking FULL refund for gloves including shipping and the nonsense restock fee. If they abide by my request Ill consider removing negative feedback.

  Business response

  03/17/2024

  Hello,
  
  I apologize for the confusion. When shopping at any online marketplace, such as ***** it is important to familiarize yourself with its policies. This would help to avoid any misunderstandings such as this. I show the gloves were purchased for $21.99, and yes, a 10% restocking fee ($2.20) was taken because the product packaging was destroyed and desiccant packets were missing. Product packaging is considered to be part of the product. Per **** policy, sellers are allowed to deduct up to 50% restocking fee if an item is not received in its original condition. As these gloves are vinyl, they require special packaging to help protect them from mold and mildew. A 10% restocking fee is a fair amount, since we now have to replace that packaging in order to store and resell these. This was stated on your refund, it was not labeled as "buyer's remorse" as you claim. We refunded you $19.79, as you can see in the attached photo. Also per **** policy, they deduct the price of the return shipping label from the amount they refund you. This information is communicated to you when you first open the return and obtain a shipping label, so that should not have come as a surprise. It is **** that decides that amount, not us, and they take that, not us. We did not get that portion. If you look up the cost on USPS.com for the weight of your package and traveling from your zip code to ours, the cheapest shipping option costs $6.75. It looks like **** only charged you $6.15, so your claim about "Excess and aggressive costs" is also false. You are welcome to call **** and discuss with them further if you have any additional questions regarding policies. In regards to the size of the gloves, we do provide measurements in the listing, as "one size" items are not going to fit every body type. You may want to read more carefully when making your next online purchase. It appears that you have since contacted ***** and **** has refunded the additional $2.20 that we had taken for the restocking fee. At this point, there is nothing left for us to refund. They have closed your return and we no longer have access to it, so we will consider this matter resolved. Thank you for shopping with us and have a great day!

  Customer response

  03/18/2024

   I am rejecting this response because:
  
  lies pure lies your a pathetic liar. Your photo is photoshopped. Enclosed is refund record from ***** I was refunded only $15 but your saying $19

   

  again I am seeking full refund  

   

  pvc vinyl does not degrade or rot  

   

  my GF owns plenty of it some of it is 35 years old or older  your just making excuses and stalling  

  
  

  Business response

  03/21/2024

  The only thing altered on the original photo was blacking out some personal information and highlighting your original refund amount. Attached is another view, showing that your order has now been refunded the full $21.99 from our end. **** has already removed your feedback from their site because, quite frankly, you are wrong. I spoke with a rep from **** about this matter today, they stated:

  "The return details and your transactions in the payments tab of your Seller Hub are going to be the documentation showing the refund but you don't need to send your buyer financial records or further proof. The buyer has access to that information on their end through their own return details. At this point, you may not need to communicate any further with the buyer. If you haven't already, you can block them from making future purchases and advise them to contact us directly if they have further questions about the return or the refund."

  Once again, this matter is closed on our end. You are welcome to reach out to **** as we have already stated. This will be our last response to you.

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