Business ProfileforPampered Pets Bed & Biscuit

DO NOT TAKE YOUR ********! As once loyal customers, we had an extremely disappointing experience here. Our puppy was injured (twice in back-to-back days) while under the care and supervision of Pampered Pets. After the second injury, we had to take our puppy to the veterinarian and pay for the care to his injuries and prescribed medication. Both times, not one employee notified us of his injuries. I totally understand that injuries and mistakes happen, especially with puppies. However, it was the lack of transparency that really upset us. After the first injury, we told the staff the following morning that, when we picked our puppy up from daycare the previous day, we noticed had a laceration wound that was still wet with blood. We were told they would keep a closer eye on him. That same afternoon when we picked him up, we noticed he now had a large and very swollen puncture wound from another injury. Again, not one employee notified us of the injury. I brought the incidents to the attention of management, hoping they would provide us with a discount or reimbursement of some kind, for the daycare services or veterinary bill. Unfortunately, we were told the contract they make you sign in order to enroll your dog in daycare has an indemnity clause, which frees them from all injury liability that your dog sustains while under their care. While they arent legally liable, the way this was handled was just completely unacceptable business practice and their negligence was glaring. My wife and I are newly weds and we paid very good money hoping our puppy would be safe and properly cared for while we worked. Not only did we not receive the services we paid for, we also incurred extra expenses in the form of a veterinary bill and medications. The lack of transparency and handling of this matter was so disappointing, we will no longer be taking our puppy to Pampered Pets. Hope it was worth losing a loyal and paying customer.