Customer ReviewsforSIRVA, Inc.

Lets be clear the scam that is being played here. Allied partners with these charlatans as a way for drivers to take your money and your hard earned items with them home. They use a ruse of box numbers that arent accurate and they start putting them in the truck immediately and ask you to sign after the fact. I cant believe I paid them almost 8k to touch my items and then hide behind this garbage can company as a way to justify their movement. Warning do not use Allied ever.

Used North American *** Lines Sirva was used to insure the items. Upon arrival we had a broken TV, broken table, and missing tools. The driver and unloading staff couldnt get out of here fast enough taking boxes to every corner of the house. Sirva never sent and rep and I was told since I signed off on the delivery they were denying my claim. I explained that its unreasonable to open every box and inspect each item, wed still be there. ******* did say since we packed things they werent responsible. Keep in mind North American *** lines loaded a box truck with my items, transferred them to a tractor trailer, drove 800 miles, transferred them to another box truck and unloaded at my new house. I broke the items?? Laughable. Sirva is a scam. North American *** Lines not much better.

After a horrible moving experience with *******/Allied...lots of damage. SIRVA is supposed to be resolving my claim. So Far, Horrible customer service with no sense of urgency whatsoever. Primary TV broken, Adjustable base bed damaged and inoperative, other items damaged and destroyed..no resolution.....Terrible!!!!

Could not be more disappointed in the services of Sirva / Allied and their inaction to remedy issues. The worst was at the end, the unloading crew STOLE a significant amount of ************** from a private area in our home during the 8-hour unloading process. More disturbing was we helped the crew unload and had our 7-week-old twins in the home. At the beginning of the move 2 hours into loading the crew was outside yelling on the phone catching attention of neighbors. The crew was fired over the phone abandoning us with a partially loaded truck and a torn apart house. A new crew was procured 6 hours later and worked into the middle of the night. Its been a month since the ****** and Sirva has not followed up. WARNINGS are these, Allied was the same price as Mayflower and United, we chose based on scheduling, ***** works for Allied, everyone is an agent / independent contractor. Sirva / Allied have shown no accountability and have no process to handle employee theft. It was embarrassing having the loading crew yelling in our front yard at our old home, and it was horrific having to call the police at our new home. Sirva will sell you on a bunch of promises, but if you take them up on their promises they are unresponsive. I spent 90 minutes on phone with Sirva agent completing an accident report and most of the time was answering redundant questions such as their drivers name, and license plate of their truck. ********************** is unable to provide us or the police the names of the unloading crew they placed in our home. Crews are paid in cash and there is no record keeping of who they hire. Our move was $20k, and the truck driver & unloading crew leaders first response to the theft was no one was in the master bedroom, and that we were trying to get money back, despite the fact the entire crew was in the bedroom throughout the day assembling a dozen pieces of furniture and placing about 20 boxes, and our move was part of a paid relocation package. Absolutely disgusted.

Sirva *** analyst ********************* analyzed my claims after having several items broken in the moving process. I was not provided with a policy ahead of time stating that I need to keep all damaged, broken items in my apartment until an inspector can come and inspect himself. These items included broken glass which would have been a danger to keep. The inspector was scheduled for 1 month meaning I would have needed to keep these items for 1 month in my apartment for them to be inspected. Overall, very shady business practice to not provide your customer with a policy ahead of time and then blame them for not saving broken glass in your apartment for 1 month for them to inspect the item to say it is broken. This is fraudulent and clearly a scheme to steal from their customers who are in the middle of a stressful moving process.0/5 stars

We hired a SIRVA mover to relocate ** from ******* to ********. We have moved multiple times over the course of our life. While their movers were very quick and did deliver our furniture promptly, we have never had move careless damage to our belongings. There are nicks and scratches on pieces of furniture that we know were not there prior to the move. Other appliances such as a Bissel rug cleaner were missing components to them. We finally got around to turning on our large screen tv in our rec room, which we werent using because we couldnt find the remote. We got around to turning the tv on, and discovered the screen is cracked, which was not apparent until the television is turned on. We put in an insurance claim on it, which was denied because the tv had been mounted on a stand. The movers mounted the tv. How would you ever be able to test the tv unless it is mounted? Apparently, they have a system which allows them to deny any claim. The movers mounted the tv on the stand, and also had previously taken the tv off the stand.

I am thoroughly disappointed with this company. My partner and I used Sirvas relocation services in order to move for a new job. We were told by a Sirva agent to record all of our moving expenses to turn in later for reimbustemt purposes. My partner sent an email to the agent listing all of our recorded moving expenses and asked if everything looked good. She replied via email that everything looked good. My partner then submitted the reimbursement information to go through Sirvas auditing team. The expenses were approved by Sirvas auditing team and added to our bank account. A couple days after we received the funds, we received an email from the agent stating that her auditing team made a mistake and we had to pay Sirva back all of the money we were given. Since that reimbursement money had already been spent on bills, it was a shock to find out that we had to pay it all back. This company has proven to be extremely incompetent and has added more stress to our moving process than was necessary. I would not recommend their service to anyone.