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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had them remove and install new asphalt shingles in my home. They did a horrible job the first time, a crappy attempt the second, and when they attempted to fix their crappy install a 3rd time. It was considerably better. Then it rained when I was home so I had reason to go check the durability. Along with cutting larger holes on my roof because they do not line the vents up with the existing holes, the flashing around the chimney leaks. They installed this roof on August 28, 2023, its not even two months old. This is garbage.Business response
10/19/2023
*****,
We want to thank you for bringing your concerns to our attention. As we strive to make sure that all customers concerns are addressed in a quick and timely manner. On our first attempt to come back and fix the 3 Hip and Ridge shingles, we apologized that it wasn't done to your satisfaction and we immediately addressed that concern to meet up too your satisfaction. When laying a new roof, the roof vents will not always line up with the existing hole and the holes may need to be modified. We apologize that we didn't explain this during your install. We thought that coming back out and modifying the holes would address this concern. Lastly, you mentioned that the chimney flashing was not done correctly, We replaced that chimney flashing and water tested it with you to ensure that it doesn't leak. We hope that this has addressed all of your concerns. If any other concerns arise, please reach out to us immediately since your roof comes with a 50 year warranty.
Sincerely,
Centurion Roofing Team
Customer response
10/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Contact Information
1943 Lakeview Dr
Fort Wayne, IN 46808-3900
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3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.