ComplaintsforCircle Logistics, Inc

• Initial Complaint

  01/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We booked a contracted load with Circle Logistics on 01/17/23.As stated in the contract the load was to be picked up at **** and delivered at 1330.Once we arrived at the receiver they advised us circle logistics booked a load that was not needed and was an error on their end.*********************, their employee set up to redeliver the load the following morning back to the shipper and admitted they dropped the ball.Once delivered, the owner ************************* refused to pay us for a service that was rendered due to his mistake and poor operations management.I have all calls recorded where ********************* set up delivery the following morning.What **** is doing is immoral, illegal, and out right wrong!He operates and scams people under multiple different business names including ************************************************** Inc.His surety bond company advised me this is a common occurrence with circle logistics and the ***** advised they have had 4 claims filed against them to date.They are known thieves!Everyone I have spoken with is well aware of how circle logistics operates under fraudulent and immoral business practices!They need to be investigated and shut down!He is contracting carriers to haul Loads and refusing to pay for the service.I have a written and signed contract and he is refusing to pay for the service due to his mistake and poor management!He is a fraud and will soon be a convicted felon guilty of frauding innocent hard working people !*************************, Circle Logistics, and ********************************** needs to be investigated thoroughly !!!! I will be contacting the *****, My attorney, ******* ************** IRS to report them as well as I received a tip they are committing tax fraud among a slew of other fraudulent business practices!Please investigate this business! Due to their lack of professionalism I lost $700 for their load, $800 for our back haul load that was booked prior,Gas,time,etc. i have included photos of it all including lost backhaul load due to their error.

• Initial Complaint

  10/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******************************* is the Broker I was dealing with. We picked up a load that had no chance of making it at the 1pm cutoff so I told him I'm good on the load. He told me he talked to the receiver and they would wait until 3pm to unload me. We get there and the warehouse manager said no-one told us about this and was not able to unload us. We sat on this load 24 hours. The communication is terrible, he declines my call every time I call and now is being slow and still not answering now that I am trying to get layover/detention. Terrible experience.

  Business response

  05/18/2023

  ******* was booked on load ******* on October 6, 2022.  This load was sold as a straight through load from ******* to **************.   All In Transport agreed, the morning of, to haul the load, stating his driver had an empty trailer and was 18 miles away from the shipper.  According to the Carrier Rate Agreement (CRA), the pick up window was from 0700-****.  At that time, the carrier was informed that it was a firm **** appointment.  ******* wasn't loaded at the shipper until **** according to his phone call at 1211.  ******* stated he didn't think they'd make the **** firm appointment time but our representative told him to go anyway due to our relationship with this specific customer.  The carrier arrived at **** to the receiver but couldn't be unloaded because all of the needed employees had gone home by the time the carrier arrived.  We reached out to our customer and we were able to get them unloaded the next day however, our customer did not approve a layover rate so, the carrier was not paid a layover rate.
  The carrier stated, during one of the phone calls, he felt our representatives had been untruthful.  We tried to explain to the carrier that there are times when a customer will give ** a specific time or will accept delays but may have not communicated this with their facility.  When the carrier couldn't be unloaded on October 6, 2022, the carrier called Circle Logistics 17 times on the morning of October 7, 2022 and he became belligerent, uncooperative, and aggressive toward our dispatcher and any other representative when he called in.  In several emails, we requested the carrier be patient as we were awaiting answers from our customer.  ******* refused to be patient and even threatened to get his attorney and the BBB involved.  We expect our Carriers to be professional at all times while representing our company on the road and when speaking with our team members.  Due to the nature of the phone calls and emails, the carrier was placed on a company wide Do Not Use (DNU) to prevent further unprofessionalism to other Circle Logistics team members.

  Customer response

  05/18/2023

   I am rejecting this response because:
  

  We didn't get unloaded the next day we ended up having to hold this load the whole weekend. As you can hear on the recording who the aggressor was. You can hear him being smart with me and talking over me. This whole experience could have been avoided. I was lied to. The supervisor of the plant was not contacted by no one. She said they stop unloading at 1pm and I was told that we were good to get unloaded until 3 or 4pm. I am getting penalized and not able to get load with circle logistics because of a mistake one of their brokers made. That is unfair to me and my company.

  
  

  Business response

  05/18/2023

  Each carrier is required to accept tracking via the MacroPoint (MCP) tracking system on their phones.  This system allows our database to update so that we know where the carrier and the freight is at all times.  Our records indicate that the carrier delivered on 10/7/2022 even though we were no longer able to track the driver, as he turned off his location.  We also have records of the owner calling to get the loading number needed at the facility on 10/7/22 at 0858.  Our rate confirmation, that was previously submitted, states that carriers must stay on tracking at all times.  We have included the tracking information we have until the driver turned off his tracking location and our dispatch update.

  Customer response

  05/18/2023

   I am rejecting this response because:

  I am getting punished for a mistake that your broker made. I was lied to saying that I would be able to drop this load. I talked to the supervisor over shipping and receiving and no-one said anything to ** about getting there later and getting unloaded. We got put on DNU list for the ********* we were supposed to pick up that night and now we can not carry for Circle logistics. We lost 3 times that day. Lost out on money, and got blocked by two brokerages cause we were lied to so we would pick up that load 

   

  
  

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