ComplaintsforBest Deal Auto Sales, Inc.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a vehicle on 6-62024 less then 24 hours later I showed back up at dealership and showed the sales men the hard code check engine light for a oil pressure sensor and the engine had a tick noise coming from the passenger side of the vehicle. The salesman said that he would let service know and take care of it. So on the seventh day of owning the vehicle I took it into the dealership and dropped it off. The service depart has had it for almost 4 weeks and thru the 4 weeks they first told me that they are waiting for the manager to give the go ahead to figure out whats going on a week later they decided to take the top half of the motor off and see what was wrong and a few days had past and I called the service department and they said its was a couple of rocker arms and 2 lifters and a oil pressure sensor. Called the next following week there was nothing done and service and salesman says they waiting to hear back from the boss and last Thursday I went into the dealership and the salesman said they would cover the repairs if I bought a extended warranty after the purchase was already done and it would have been a xtra 280$ a month and I told them absolutely not. The very next day the the service guy calls me and tells me my engine is a loss and I need a total replacement. I told the service guy I would get back with him on Monday. First of all the vehicle ran fine didnt over heat or have loss of power. I feel they are saying my motor is bad cause I didnt take there bait on the warranty. The manger messaged me and said this is the first he heard of it and he would have service contact me on Monday but they never did. They never offered a loaner car to drive so Ive been riding my motorcycle every day to work even in the rain. They have lost my business and I will be contacting a lawyer and when the vehicle is repaired they will sent the bill. The customer ********************** is the worse I have ever had at a dealership. If they worked for me they would be fired!!

  

  Business response

  07/16/2024

       I have personally reached out to ******************.  Best Deal Auto Sales greatly values his business.  I agree that many things were mishandled with his situation.  After a great conversation with *****************, I strongly believe we will come to terms with a mutual agreement to satisfy all parties within the next few days.

   

  Sincerely, ******************************

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle Purchased In August 2023 since purchase the following reoccurring issues have happened. The vehicle has been in/out of service more minimum 7 times with some event totaling upwards of 30 days per visit. Fuel Pump ****** Fuel Pump Assembly Fuel Pump Fuel Tank Boost Pump (which was to be replaced at the same time as fuel pump) Throttle Position Sensor Vehicle taken to ******** dealership after problems were not resolved by best deal. Tool used during installed damage warranty parts that were used by best deal auto causing further damage needing repaired. Vehicle is being financed as well are repairs to fix what best deal sold to me originally broken. Also important to note vehicle was sold to me with i drivable conditions of rusted out subframe assembly that was recalled and ignored by best deal resulting in the safety of myself, my child and my unborn child. After requesting Best Deal to replace with OEM parts after 3rd visit they caught lying by ******** dealership due to purchasing parts from EBAY.com. When spoke with area management, **************** was told ******* dont get bent out of shape. Resolution seeking is that of a vehicle buyback as I am being forced to have to purchase an additional vehicle since the ******** sold by best deal is in operable/serviced and has been for months at a time cumulatively.

  

  Business response

  05/31/2024

     Best Deal Auto Sales did not sell ******************** an unsafe vehicle.  ******************** vehicle did not qualify for the warranty extension as her vehicles sub-frame did not have holes or perforations at the time of sale.  ******************** has had zero dollars out of pocket for her repairs.  They were either paid by BDAS Import Store or AUL (service contract).  Out of pocket expenses were for upsold tires by MB of FW and or normal maintenance (battery).  BDAS would never ignore a safety issue.  ******************** has owned the vehicle for over 9 months and has logged a hefty 10k miles on it during this time.  A buyback is a very unreasonable ask.  ******************** chose to purchase another vehicle even before filing this complaint.  There is nothing we can do for ******************* at this time.

   

  Thanks, ****************************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car and was making a weird noise. They said it was serviced and came back fine. After I purchased I took to a mechanic and they told me it sounds like a transmission issue. I asked for a copy of the service repairs that were done to the vehicle, was not given this. I was told to take it back to the dealer, demand the issue to be fixed. Im within my 24 hour period and have not been helped with this issue. Was told, I signed it yesterday that the problem is on me.

  Customer response

  05/09/2024

  Complaint has been resolved. Thank you.
  

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Best Deal Auto Imports in ***************. Less than 24 hours after taking it home, several codes lit up. I was suspicious that they reset the codes because while I was signing paperwork, they took the vehicle to clean it, but I had just test drove it and it was super clean. I had also let the salesman know that morning what time I would be there and they were ******* it off to be "cleaned". When I called the salesman to let him know what was going on, he claimed their mechanic had looked the vehicle over and nothing was wrong. I made a social media post about my negative experience with the dealership, and they reached out claiming to want to work with me. *************************** also reached out to me stating that when they took the vehicle while I signed paperwork, they were checking fluids. I had the vehicle looked over by a reputable, third-party mechanic. They found that every fluid needed changed in the vehicle, amongst several other issues going on. When I called the salesman, I asked him what they inspected when their mechanic looked at it. He back peddled and said they don't inspect the vehicles. Two phone calls, one email, one text, and one social media message from me to them and they have not responded or offered to make it right, as they claimed to want to do on my social media post. This place is dishonest, shady, and fraudulent. From the looks of other BBB complaints and reviews, this isn't the first time they have had the same accusations from customers.

  

  Business response

  04/24/2024

  I am writing in response to the complaint filed by ******************* regarding her purchase of a 2016 ***** Pilot from Best Deal Auto Sales on 03/27/2024. We take customer satisfaction seriously and strive to address any concerns promptly and fairly.
  
  
  ************ contacted us shortly after the sale, claiming that she had a check engine light illuminated on her vehicle. In response, our salesman, *********************, requested that she bring the vehicle in so that we could inspect it. ************ complied, and upon inspection, we found a history code for an oxygen sensor. We explained to ************ that if the light returned, we would be happy to take care of it.
  
  
  Despite our efforts to address her concerns, ************ insisted on returning the vehicle, which we explained was not an option due to our policy regarding used vehicle sales. After a brief delay in picking up the vehicle, she eventually retrieved her vehicle. Still not showing and current diagnostic trouble codes. 
  
  
  Subsequently, ************ took to social media to make false accusations and derogatory comments about our company and our staff. (Attached) Despite our attempts to resolve the situation amicably, ************ continued to make baseless claims and even encouraged others to leave negative reviews on our ****** page, resulting in three fictitious negative reviews and three fictitious BBB complaints.
  
  
  Given **************** persistent defamation of our company and refusal to engage in a constructive dialogue, we have decided to cease further communication with her and will not be offering any further assistance.
  
  
  Regarding the findings of the third-party inspection referenced in **************** complaint, we would like to clarify that our pre-sale inspection done at our detail facility focuses on fluid levels, not fluid condition. It is not uncommon for used vehicles to have fluids that are not in pristine condition, and ************ purchased the vehicle in an as-is condition with this understanding.
  
  
  We regret any inconvenience or frustration ************ may have experienced, but we stand by our commitment to providing exceptional customer ********************** and fair treatment to all our customers.

  Customer response

  04/25/2024

   I am rejecting this response because:
  
  When the warning light came on, I contacted an attorney from out of state to see what my options were. They encouraged me to look into an Indiana law that states customers have 72 hours to rescind a contract. I was under the impression I was able to, but I was wrong. 
  
  I was never told best deal would fix it if the light came back on. I was told I can have our mechanic look at it, but you bought it as is and theres nothing more I can do.
  
  Not only did the emissions system light come on, but the day after I took it home the second time, the *** problem light came on. Thats when I made the social media post. 
  
  Many people expressed frustration from similar experiences with this same dealership on my post (see attached),  so I did encourage others to write reviews. When many people have the same problem with a company, they should all be able to speak up. The fact that this company is now refusing to do right by a customer because I spoke up and others did too, only solidifies all of the complaints and suspicions that many of their customers have. 
  
  I spoke to ***** after I made the post and I told him that I did not get the impression from him that the dealership would fix it at their expense. He told me I probably misunderstood because I was upset. ***** asked me to let him know what the mechanics diagnosis was. 
  
  I brought this vehicle to ***** to be inspected and this is the list of issues the vehicle has(see attached), none of which are an oxygen sensor. The mechanic told me the oxygen sensor was not in the code history at all. This company may respond with pleasant and professional words but they are anything but professional. They lied to me multiple times and misled me. Just as their response to my review is misleading. 
  
  I kept in clear, amicable communication with *****, just as ****** asked me to. However, communication was not reciprocated and therefore ended after I told ***** what the mechanic had found. 
  

  

  Business response

  04/26/2024

  We understand that when issues arise soon after a purchase, it can be frustrating. Over the past 25 years, we've dedicated ourselves to building a business centered around taking care of people. As you noted in your complaint and subsequent ******** post, it's apparent that others have encountered similar experiences. However, it's worth noting that these individuals have acknowledged that we successfully resolved their issues.
  

  It's essential to clarify that while we are committed to addressing customer concerns, we do so out of a desire to provide excellent service rather than any obligation. With thousands of vehicles sold, we work diligently to serve each customer to the best of our ability.
  

  While we are eager to assist you, it's important to communicate that we will not tolerate being belittled, demeaned, or treated unfairly. Despite our efforts to address your concerns, it's disheartening to encounter continued false assumptions regarding our intentions.
  

  We recognize the complexities involved in dealing with vehicles and are fully committed to helping you navigate through any challenges. However, it's imperative for a constructive resolution that mutual respect and understanding guide our interactions.
  

  To progress positively, we kindly request that you lower your guard and accept our assistance without resorting to belittlement or baseless claims. Our ultimate goal is to ensure your satisfaction, but it's crucial that we work together amicably to achieve it.
  

  Should you be willing to collaborate under these conditions, we're confident that we can reach a mutually beneficial outcome. We sincerely hope to move past this situation and achieve a positive result for both parties.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On August 26, 2023 I spoke with with ************************* at Best Deal Auto Sales regarding the purchase of a 2015 *** X5. My current car, a 2015 Buick LaCrosse, was in the shop so he was not able to appraise it at the time for a trade in. ******** requested I give Best Deal a $1000 deposit to hold the *** until such time as he could appraise my car. The form he had me sign stated that if financing was not obtained I would get the deposit back. It also said that in the event the *** was sold and I chose to purchase another vehicle, the $1000 deposit would apply to the purchase of a different vehicle.I asked ******** what was the most Best Deal would give me for my car, and he would not say anything other than he needed to look at the car. When I brought the car in, which is in pristine condition, he told me he would give me $7500 for the car. I told him that was too low, as I already had an offer of $12,000 for the car at ********************. He declined to give me my $1000 deposit back and said I forfeited it because I was not willing to go through with the purchase of the *** when his offer on my Buick was too low. I owe $7500 on my car, and accepting his offer would mean giving the car away for free, which no reasonable person would do.Ironically, Best Deal Auto Sales has a nearly identical vehicle to mine on their Auburn lot for $16,295. They would be making $8795 off my Buick based on this price and what he offered to purchase my car. Clearly, Best Deal could have met the offer of $12,000 I had from ********************, and they still had room to make a profit off my vehicle if traded in. I believe Best Deal Auto Sales engaged in unfair business practices by getting me to make a $1000 deposit on the ***, knowing they intended to low-ball me on the Buick, and then expected to keep my deposit. This is a scam, and was perpetrated to defraud me of either my car by paying a low price, or the deposit by failing to return it.

  

  Business response

  02/16/2024

       ******************** and whom in may concern,

       Although some of your statement are factual, most are not.  Yes, you did attempt to purchase a 2015 *** X5.  Yes, you did want to use your 2015 Buick Lacrosse as trade.  Yes, you agreed to put a $1000 non-refundable deposit down to hold it. (see attached). Most of the rest of your statements are either false or are soley based off your opinion.  Best Deal has not and will never attempt to fraud you or anyone else.  Our record with the BBB speaks to this.  The *** you were attempting to purchase was very desirable.  We pulled this vehicle from the lot and moved it to our sold/hold section for you.  We also marked the vehicle on hold across all of our online advertising platforms including our website.  We fielded many phone calls about the status of the X5.  We lost several customers wishing to purchase it during this hold period.  ******************* was very deliberate during the purchase process.  ******************** was slow to return phone calls and or appointments with **********************.  ******************** filed a dispute with his credit card company with the decision ending in our favor.  In the end, we at Best Deal Auto Sales feel that retaining ********************' deposit is warranted and justified.  We will agree to allow ******************** to use the deposit towards the purchase of a vehicle at any Best Deal location during the **** calendar year. 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a vehicle as is within 2 1/2 weeks the vehicle began to ran hot. I called they suggest I take it to there dealership upon doing so they said they checked it and the cooling fan was the issue. The salesmen went half and I paid the remainder. If you were going to stick to the no warranty they wouldnt have done that. Two weeks later same issue I take it back and they say is the thermostat. I declined them fixing took to another mechanic who stated it was a head gasket. A engine issue. I just dont deem this right because when they checked it and if all of this was wrong they could have said at the initial checking I just dont feel this is fair

  

  Business response

  01/27/2024

       To whom it may concern,  On 12/20/2023 **************** and **************** brought their Jeep to our service center with an overheating issue.  At the time the vehicle had ******* miles on it.  ************** diagnosed the issue.  The cooling fan was not engaging properly at the time.  During the diagnosis process a block test was performed.  This was done to be sure that the head or head gasket was not damaged when the customer ran the vehicle hot.  Their vehicle passed this test.  No damage to the head or head gasket was done at this time.  Best Deal Auto Sales agreed to pay for half of the bill.  This was done out of good faith.  Best Deal Auto Sales had/has zero obligation to do so.  **************** and **************** declined to purchase any type of extended service coverage.  The vehicle was purchased 100% as-is.  Copies of signed documentation waiving their rights to a service agreement (warranty) can be provided if needed.  On 01/09/2024 the customers returned driving the vehicle in with another overheating issue.  Driving a vehicle while overheating is never a good idea.  Doing so can cause catastrophic engine issues all the way to engine failure.  The mileage at this time was *******. Twenty-one days and **** miles had past without complaint of the vehicle overheating.  Again, during the diagnostic process a block test was performed to be sure damage to the head or head gasket had been done.  Again, the customers escaped without severely damaging their vehicle.  This time the diagnosis was the primary and secondary thermostat fault.  Best Deal Auto Sales agreed to pay for the diagnostics even though nothing was owed.  **************** and **************** denied the repairs.  They stated they did not have the money for the repairs. The customers drove away with the vehicle even though they were advised not to drive it.  Again, overheating the vehicle can cause catastrophic issues.  If the vehicle does currently have a head gasket issue we believe this issue was caused by neglect.  Best Deal Auto Sales Service Center has not had the opportunity to confirm ******************** and ******************** statement that the vehicle now has a bad head gasket.  While in our possession the vehicle never failed a block test (no issue with the head gasket or head).  We also have not been provided any documentation by **************** or **************** of said head gasket issue.  In the end, we believe we have always acted in good faith and went over and above to try to help **************** and *****************

  Sincerely,  *************************

  Customer response

  02/05/2024

   I am rejecting this response because:
  
  My name is ***************, and if they were going to stick to the warranty they would have not paid in good faith or not. That leads me to believe that they knew there were more issues with the vehicle. No one went above and beyond to help me even until this day. 

  

  Business response

  02/06/2024

       ******************, I am sorry you feel this way.  We did help you with the initial repair in good faith.  Your claim of Best Deal knowing of issues is absolutely false.  **************** and **************** is yet to provide us proof of her claims of her vehicle having a bad head gasket nor have we been given the opportunity to inspect it ourselves since the claim was made.  I will reiterate that **************** and **************** purchased the vehicle 100% AS-IS.  We feel Best Deal has already helped **************** and **************** more than ********* dealerships would.  We feel that nothing else is owed to **************** and ****************.

• Initial Complaint

  04/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2007 ****** FJ Cruiser from Best Dal Auto Sales in Angola, IN on September 13th 2022 in the amount of $15,420. The sales representative was ************************* (very pleasant and professional at time of sale). When completing the paperwork I was advised that the title showed that the mileage on the vehicle was not accurate. The sales representative advised me that this does not effect anything with the vehicle and that it was a mistake made by the auction house.Fast forward two months, I decided that I would prefer a truck. I went to multiple dealerships and was advised that due to the conflicting odometer on the title, they would not be able to give me a full trade in. They were offering $4,000. This has occurred at multiple dealerships. I contacted the sales rep that I purchased this from and he advised me that he believed the dealerships were using this as a way to "low ball" me. He advised that he would reach out to the auction where the vehicle was purchased to see what needed to be done to fix the issue with the title. After receiving no new information, I reached out to him again to see if they had any trucks that I could possibly trade in for. He advised that they would do a trade but that the price had gone down significantly on my vehicle. I checked, the price was the same on both **** and KBB.I have again reached out to the dealership (******) and have not heard back. I feel as though the vehicle was misrepresented and am now stuck with a vehicle that is worth less than 1/3 of what was paid. I obviously do not want to sell it to a private party as I do not want them to be stuck with the same issue should they go to trade it in.

  

  Business response

  04/11/2023

  Dear ******,
  

  I'm sorry to hear about the issues you have been facing with the mileage of your FJ Cruiser. As per the ******* statute, vehicles are mileage exempt after 10 years from the date of manufacture. I apologize for any confusion or inconvenience this may have caused.
  Best Deal Auto Sales takes pride in our commitment to providing excellent customer **********************, and I would like to extend my assistance to you. I would be more than happy to help you trade in your FJ Cruiser at a fair market trade value for a pickup truck that better meets your needs. I'm dedicated to ensuring that my customers are completely satisfied with their purchases, and I will work with you to find the perfect vehicle for you. Please do not hesitate to contact me to discuss your options further. I appreciate your business and value you as a customer.
  

  Sincerely,
  

  *************************

  Assistant Sales Manager

  Best Deal Auto Sales

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 jeep from best deal auto sales in *************** ** in nov. of 2022. I had it for 3 weeks then the computer system failed on it and had to have it fixed before my first car payment. they had for over a month. i got back 11 days and had to have it towed again this past friday. My complin is on the warranty they made me buy. they said they would cover road side assit they never picked my jeep up i had to pay for tow myself they gave the run around all day, i pay for this service also when i called for a loaner to drive to and from work they refused to ***** me one. i work in ppls homes taking care of the elderly and the dying ppl depend on me i rode the hurricane out in fl and it messed up my car so i had to buy when i came back to *************** i lost everything and now i cant even get to and from work due to the lack cumstomer service i have received from best deal auto sales thank you for your time

  

  Business response

  02/01/2023

  When ************** had her vehicle towed in to our service facility, without any notice, we were scheduling almost 3 weeks out for appointments.  We understand that vehicles can have issues and we try to accommodate as best as we can.  We provided a loaner vehicle for the first time that her vehicle was in the shop.  The initial repair that was done was a reflash for the transmission control module and per the technical service bulletin that was the first step in the resolution for the issues she was having with the jeep.  Fast forward 11 days and she is having the same issues.  We provided information on where she could take her vehicle to have it looked at sooner than we were able to at our shop.  We also provided a phone number for her roadside assistance number that would provide a free tow for her vehicle.  The weather had been pretty bad during the days leading up to this point and tow trucks were booked up.  We have no control over when the tow company will be available to pick the vehicle up, all we can do is provide the info as to how the customer can get it towed for no cost under their warranty.  ************** was also wanting a loaner vehicle again.  We were not able to provide a loaner for her the second time because she did not abide by our no smoking policy.  The warranty states that the warranty company will reimburse the customer up to $30/day for a rental.  Best Deal is not required to give out rentals, but sometimes we do to try to assist with the conflict that can arise while customers vehicles are in the shop.  With that being said, We made a call and had her vehicle towed to our ****** service center because they were mostly caught up on work and could get it right in.  The warranty is approved and the parts should be delivered within a day or two.  The transmission replacement will not cost ************** anything out of pocket.  We have done our best to try and get this resolved as quickly as possible.  Sometimes service repairs pile up and we are forced to schedule out for several weeks at a time.  Each time ****************** vehicle has been in we have gotten it resolved as quickly as we can.  We understand it is frustrating to be without your vehicle, but also in the same aspect we have 20 other customers in the same boat who are having to make other arrangements for rides.  We hope ************** can understand this and we can move forward and continue doing business in a positive manner.  Thank you.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In April I purchased a car from this dealership. I was told the passenger side door lock actuator would be replaced, the passenger side speaker would be replaced, and a persistent squeaking sound coming from the steering column would be addressed. This dealer kept the car for three weeks, they called me up to say it was ready. I got a ride from where I live in *************** up to Auburn. It wasn't until my ride left that the assistant manager I was working with told me that none of the repairs were made. I made a review on ****** and the assistant manager was extremely rude and unprofessional about it through text message. I asked if he would help rectify the problems and he said no. I want this made right!

  

  Business response

  01/26/2023

  The customer, *******************, purchased the 2007 ****** Highlander Hybrid on 5/18/2022. We had discussed having several issues being addressed at out ************** Service Center since ************** lived in ************** and that would save him the inconvenience of bringing the vehicle back to our Auburn location. I added an estimate for the door lock actuator into our costs. I had already purchased the speakers prior to selling the vehicle. We had every intention of taking care of these repairs. I had not heard anything about this, so I had unfortunately assumed this had all been taken care of. On 01/10/2023 I was told that there was a very negative review on our Best Deal Auto Sales ****** site under the name "**********". I searched our archives for any customers named ****, and was able to find one that also had a last name that started with C. After texting ************** he did respond and confirmed that he was the one that left the review. The review has since been taken down. ************** also said that the he hadn't had a chance to bring the vehicle in for service over the 7 months that he has owned the vehicle. ****************** vehicle would not be in our service center for 3 weeks to change a door lock actuator and replace a door speaker. All he has to do is schedule an appointment, show up to the appointment, and let us finish the needed repairs. - *************************** Assistant Sales Manager

  Customer response

  01/27/2023

   I am rejecting this response because:
  
  I am not paying for these repairs. The dealership had this car sitting on the lot for three weeks and then called me to say it was ready. I want the three issues in my complaint addressed at no cost to me. I expect the repairs to be done in a timely manner as I don't have another car. 

  

  Business response

  01/27/2023

  We agree to take care of these issues, as stated in our original response. As previously stated, all ************** needs to do is set up an appointment. We, as always, will do our very best to make sure that the repairs are done as quickly as possible at no cost to **************. - ***************************

  Customer response

  02/23/2023

   I am rejecting this response because:
  
  

  From: **** <*****************>
  Sent: Monday, February 20, 2023 1:11 PM
  To: Info@ mailbox <***********************************************>
  Subject: complaint #********

   

  Hello, this complaint was closed on 1/27. I have tried five separate times since then to schedule work on my car and the dealership refuses to get back in touch with me. Is this something you're able to help me resolve? I'm at my **** end with this place. 

  

  Business response

  02/23/2023

  The customer, *******************, has an appointment at our ************** Service Center as agreed. ************** had been texting us, but we did not receive those text messages. After calling our service center, he was put on the schedule.

  Customer response

  02/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩