Customer ReviewsforGrote Automotive, Inc.

I spent 3 days on the phone with the executive assistant to the general manager who told me. I was qualified 47 dollars down twenty five Thousand dollar loan told me that I qualified for any car unlocked and then I went to get my car And they were going to Buy my truck and then I get to the Then I get to the ***** in ******* where the executive assistant was supposed to meet me to help me with my car. And she didn't show up. And then they told me I had to have a thousand dollars down and I wasn't prequalified And then I was talking to them calmly and they told me. I was being hostile when I was just trying to figure out why one part of their company would tell me 1 thing. And the assistant manager was the one that told me their Executive general manager just started and she don't know what she's talking about

When we bought our car we were looking for a nice 4 cylinder. Black and low miles. **** is what we got. A good interest rate. And put $7.00 down. What more can you ask for. Thank you *************************** in going above and beyond. *************************

They are liars, took out their warranty they offered car broke down 2 weeks later warranty wouldn't pay the 1128.dollars to fix talked to Grote in ********* *******, told me they would pay for the repairs that didn't happen. Cancel my warranty Grotes lady ***************************** said they would return my money its been over 2/12 months have called them several times and so has my wife and all they have done is lie,lie, I would not refer anyone to this dealership. They will look you in the eye and lie. I paid cash for car, its really disgusting how they sit do nothing more than give you a run around. Nothing more than a bunch of liars

Went there last week, and I am so happy with the service I received! All of the salespeople were very professional and knew what they were talking about. I highly recommend Grote! They have a great selection of vehicles, and they truly care about you!

Tried to look up their inventory once for a truck. Oops. Didn't know how horrible they were. Blew my phone up with texts until they finally talked me in. I go in everything is fine. My credit ***** and I knew I'd need a down payment either way so I had gotten 1k ready since they are "for the people" figured that would be plenty. I wasn't allowed to pick my vehicle they rolled ** in an SUV when I asked for a truck. Said I could trade it in 4 to 6 months for a truck. Also said it would boost my credit 20 points a month starting the first month which is a lie. They lie to get u in lie to you about ur credit changing and pick whatever they think u should get. Refuse to talk about what the payments are until the very end. I make 30 an hour after deductions it's 760 a week. They wanted *************************************************************************************************** to make decisions without my wifes acknowledgement.

Poor salesmen, I went in with a friend to co-sign with her. He didn't have her sign anything. When we were finished, we went to get insurance and plates we found out I was the owner of the car, and she was the co-signer. We have had to work with the loan company to get it changed. When we asked them anything they said they did it right. Somehow, she was able to get it insured and plated in her name.

Grote Automotive put the wrong VIN on the contract, paperwork to the state and paperwork with the 45 day temporary plate. Now plates expire in 2 days and DMV still hasn't received corrected paperwork. DMV told us to contact Grote for a new paper plate. They refused saying just explain to the officer every time you get pulled over and it'll be fine, then hung up on me telling me he didn't like my tone. My boyfriend called back and they still refused to do anything. We've already made our first payment and I told my boyfriend, I'm not paying this month if can't get plates, the guy told him he could just park it until we can get plates, told him not paying for a parked vehicle. Need it for my boyfriend to go to work and me and my mother to Dr ************* I am a cancer patient. We already had the starter go out within the first 19 days, they towed it in, but only charged the battery. Then the battery went out last week and we had to drive to ******* to have a new one put in after lots of back and forth about it. Battery should have been replaced when it was dead from the starter, we have a 2 year warranty. They tried to refuse the battery replacement, but pointed out the fact that it was so dead they had to tow it after the starter which was less than the 30 days they warranty the battery for. I'm wondering if they s**** everyone this way. I definitely will not recommend them to anyone ever after this experience. Why would you pay more than 400 a month for a vehicle you can't plate

I just received a credit denial email on behalf of Grote Automotive. Don't trust these people. If they say no credit check required do NOT allow them to run your credit. They ran mine a total of 5 times after I told them no don't worry about it when they said they couldn't finance me after the first time without a big down payment or me trading in both of my other vehicles.

Ok, so here's the deal: at first, I thought I had found a great car really easily with the help of one of the salesman. But I wanted my mechanic to doublecheck the car before I bought it. Grote's "Service Inspection" came back with some minor ************** new windshield wipers, one tire replaced, etc. My mechanic's service inspection turned up $3,000 DOLLARS in major repairs, including a cracked and leaking engine oil cooler (which alone was $1,200)! In fact, as I was driving it to my mechanic, I even smelled a burning smell that they definitely would have noticed. Got back to the dealership and told them that I didn't want the car...the salesman acted "shocked" at what the mechanic found (yeah right). Also, I had put $500 dollars down on the car, and I had to very firmly ask for it back before I walked out the door. I know their cars are cheap and look like a "good deal," but there is for sure a reason for that. If you don't want to end up feeling disillusioned and 100% lied to (plus paying huge repair bills), please think twice before shopping here! Also, if you hate pressure while car shopping, the salesmen/women literally pounce on you the minute you pull into the dealership. Would recommend Preferred Auto, *********, ********************************, or just about ANY other auto dealership before Grote. Beware, people!!

Went to Grote in *******. After a tree fell on my car.. I had a week to find a new one and trusted Grote automotive in elkart and spoke to a man named ***** I think. My credit score was low but rebuilding. He said he would get me into a car / **** down and he I needed to trust him . Went there and I asked for this guy and the salesman said he's at the ********************* location. The sales guy got me a vehicle that I couldn't choose from but had no other choice. Before I left with the vehicle on the way out the door the salesman said come back and come back and we'll get you into something better. Call ***** in ******* to actually talk to the same salesman and he was not there so they transferred me to the *************** office and talk to the same guy ***** from before and he said that the salesman did not work there anymore and that he was going to have a meeting and get back with me and he got back with me through a text message and told me that I can go in that they're going to get me into a vehicle turns out when I went there the person the salesman that was supposed to have does not work there anymore is the sales manager and I was lied to and let's just say I still could not get into a different vehicle