Business ProfileforPrecision Glass LLC

In June my windshield was struck by a rock on the highway. The crack was 1/2 an inch long. I called my insurance. ***** from Precision Glass came to my work & made the repair. I gave detailed instructions regarding the location of my vehicle, the color/make/model ***** called twice having trouble locating it. This was the 1st of 3 odd things I thought took place during the repairAfter, I got in my car and it looked as if nothing had been fixed. Ive had cracks and chips repaired in the past, and I know the appearance has a difference when the resin is used. This was the 2nd odd thing i noticed. I called precision glass the next day to confirm that the repair had been made & they assured me it was A week later, they texted me stating that they could not locate the vin number on my vehicle & that they need it in order to submit the claim to insurance. That was the 3rd odd thing about my repair because the vin # on my vehicle is in the same place the vast majority of all vin #s are. I began to have suspicions the work had even been done Oct 23, I used my defrost for the 1st time this season. 20 mins into my drive, the same crack that was repaired expanded from a 1/2 inch to approx 4 in. I called precision glass and they told me the damage has to be smaller than the size of a quarter to repair. I explained how they were the company that supposedly made the repairs months ago & that I was doubting that it was done. After speaking with the manager, they agreed to send someone out to verify if the repair was even attempted. When I asked what technician they sent to verify the work, they told me it was *****. The same technician who was originally dispatched to make the repair They offered a small discount on a new windshield as an apologyToday, I had a technician from Safelite come out and assess the *********** maintains he is positive that no work was ever done on that chip. In his professional opinion he stated he saw zero evidence of an attempted repair