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Find a Location

Fort Wayne Children's Zoo has 1 locations, listed below.

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    Business ProfileforFort Wayne Children's Zoo

    Zoo and Aquarium
    BBB accredited business

    Additional business information

    Additional Info:

    Take a walk on the wild side as you explore the Zoo’s 47-acre, parklike setting.   Go on safari in search of lions, leopards, and zebras, then stop to hand-feed our tower of giraffes!  Discover kangaroos, orangutans, red pandas, tigers, and more on your family adventure. 

    The Fort Wayne Children’s Zoo is northeast Indiana’s largest tourist attraction, hosting more than 600,000 guests annually. The Zoo is home to Red Panda Ridge named #6 in USA Today 10Best Zoo Exhibits for 2024. In 2021, the Zoo was voted Visit Indiana’s “Summer Bucket List Top Attraction” and is consistently named one of the nation’s Top Ten Zoos for Kids by national media outlets.

    The Zoo is a conservation leader, contributing more than $272,000 annually to local, regional, and international efforts to protect wild animals and habitats. The Zoo cares for more than 1500 animals and participates in 45 cooperative species survival plans and 42 taxon advisory groups.

    As a self-supporting facility, the Fort Wayne Children's Zoo receives no tax dollars for operations. The Zoo’s operations are funded entirely by earned revenue and donations.

    See all additional business information

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/12/2024

    Years in Business: 59

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Company Picnics, Zoo Animal Experiences, Zoo Memberships, Zoo Ride Tickets

    Business Details

    Location of This Business
    3411 Sherman Blvd, Fort Wayne, IN 46808-1522
    BBB File Opened:
    3/6/1995
    Years in Business:
    59
    Business Started:
    7/3/1965
    Business Started Locally:
    1/1/1965
    Business Incorporated:
    5/12/1966
    Accredited Since:
    4/12/2024
    Type of Entity:
    Corporation
    Alternate Business Name
    • Fort Wayne Zoological Society, Inc.
    Business Management
    • Ms. Bonnie Kemp, Director of Communication
    • Mr. Rick Schuiteman, Executive Director
    Contact Information

    Principal

    • Mr. Rick Schuiteman, Executive Director

    Customer Contact

    • Mr. Rick Schuiteman, Executive Director
    Additional Contact Information

    Fax Numbers

    • (260) 427-6820
      Primary Fax

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Stephanie S

    2 stars

    05/19/2023

    My daughter and I were their on a field trip and they decided to go digital, meaning you had to use on of their machines or go online and pay for certain attractions and rides. I bought tickets to have my daughter feed the giraffes. They wernt available... when we checked again they wernt available the second time.When I called to try and get my money back for the attractions I didn't use, They refuse to give me back any kind of refund.I hope to anyone who attends the zoo, make sure the things are available before you purchase any "tickets". It's ridiculous that you buy this "digital" tickets and their is no way to get your money back. I wasted alot of money and had a very sad litte girl. They don't consider this stealing... absolutely ridiculous!!!!

    Fort Wayne Children's Zoo Response

    06/22/2023

    Hi *********,

    I am so sorry to hear you were not happy during your visit to the Zoo.  Navigating a new POS system and the policies and procedures that go with that has been a challenge for some of our staff.  If you can provide me with your email or contact info that you used during your digital ticket purchase - we would be happy to offer you a refund.   You can send that information to me at ********************************************.

    Thank you and again please accept my apology. 

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