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Business Profile

Auto Repairs

Meineke Car Care Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Meineke attempted to weld a new flex pipe onto my truck dating back to 9/13. The job that was performed was poor and they didn't actually finish the job. Due to the job not being fixed, it then created a leak and that leak caused severe damage to my particular filter. I took my truck to a local Dodge/jeep dealer who discovered the leak and the damage of the truck. They reported back to me that the leak and failed weld that was performed caused additional damage to the vehicle totaling over 3k dollars. At this time Meineke hasn't decided if they will be paying for the damages and dragging their feet on the whole process

    Business Response

    Date: 09/26/2023

    I am well aware of *************************** issues with his truck. Although, I do agree that our welds on the repair are not the quality that we should provide, the leak due to the repair is not the cause of this the Particulate Filter Failure. In fact as you can see in the Phone transcript attached *********************** admits the filter has fallen off and a temporary repair was made by a co-worker to make it drivable. He also mentions the filer is bad in the same call. We recommended replacing the Particulate Filter which ********************* declined due to the added cost. This is why we replaced the flex pipe to begin with.  Also, according to other calls that we have recorded he states the Filter Sensor is bad as well. Therefore, I believe these problems already existed prior to the Flex Pipe Repair done by our facility.  This truck has over 100K miles on it and the average lifespan of a Particulate Filter is 100K Miles. We have reached out to *********************** to have him bring the truck back into us, so that I can personally inspect and replace the Flex pipe if necessary.  As I know at this time we have an appointment set for *********************** to drop off his truck on Tuesday, September 26th to be inspected by me personally on Wednesday September, 27th. 

    ***** Dorsey - Owner 

    Customer Answer

    Date: 09/28/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *******************************

Meineke Car Care Center is BBB Accredited.

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