Business ProfileforA-1 Septic Service & Excavating, Inc

Last fall, we hired A-1 Septic to service and repair our septic system. In April 2024, our landscape contractor discovered that our septic system was full and not working. On April 11, 2024, A-1 Septic came to the house to inspect. The owner verbally admitted to our contractor that " the job had not been properly executed. " In addition, the owner stated that " we did not want to do all the work and hand digging." They simply removed waste and no repairs completed. Our contractor then contacted ****** Services. They took actual photos showing damages and needed repairs (which were never done by A-1 Septic). A-1 Septic never used couplers to properly seal the pipes. On April 22, ******************************* sent A-1 Septic a letter outlining the situation, documenting the "shoddy" work done and requesting reimbursement for all expenses:$401.00 A-1 Septic fees to pump tank ( August 18, 2023)$2695.00 A-1 Septic additional fees to pump our excess waste. ( Sept. 18, 2023)$1800.00 ****** fees to repair damages $250.00 ******************* Landscaping additional expense to repair pavers $5146.00 Total Expense Incurred.Mr. ***********************, owner of A-1 Septic, refused to acknowledge the letter and documentation sent to him. Finally, he simply sent a text message to ******************************* stating that he refused to discuss the matter. We simply would like A-1 Septic to be held accountable for work NOT done properly. (even on their own admission). Thank you for your help in resolving this matter. We simply request reimbursement for expenses incurred.Thank you so kindly,*******************************