ComplaintsforOlson Property Services

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Olson property services is deducting more than they should from my security deposit. I have tried to get in contact with the business but have yet to receive a response.

  Business response

  07/19/2024

  *****,

  One Monday, July 15th, you were sent a security deposit letter that explained the deductions that were made from your security deposit. You mentioned that we did not respond to your message or call. I would like to explain that night of the 5th, we had great storms came through and caused a lot of damage in the area. Being that you are still in the area, i knew you understand this to be true. Because if the storms, in knocked out power out in the building and we were not able to work that Tuesday from the offices. All phones were down and internet. We were dealing with extreme emergency with tenants as trees had falling on several properties and knocked the power. Some of us worked from our homes and trying to deal with emergency calls first. 

  *************************, who handles security deposits was able to reach out to you on July 19th to answer your questions in an email.  I have also added your ledger that shows while you were in this property, how bills were not in real time, they are billed as we receive them. we did have to send someone in to do cleaning after you moved out and we had to paint one full wall

   

  Customer response

  07/19/2024

   I am rejecting this response because:
   
   This document does not seem accurate it is stating as if I moved into the residence on November 2023. I have been living in the residence since January 2023. 
  
  

  Business response

  07/22/2024

  You are correct, you moved in 1-25-23.

  I forgot to go back and open the previous owners file to download your ledger when he owned the building. He sold the property to the new owner in December of 2023. Once it is sold a new account starts under the new owner which shows the first transfer of security deposit and transfer of rent and utilities in December. The transaction charge states Internal Transfer: change of new ownership on 11-30-23 and 12-1-23. The reason I initially posted your ledger was to show; the utility dates of the bill you were charged each month, how they are backed dated. Example: If you refer to your ledger, on 5-7-24 you were billed for Nipsco $127.94 for the dates 2-12 to 3-13. I have attached the utility bill. I hope this helps

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've requested several time for building owners to do the following: (1.) finish window sealing (caulking, repaint around replaced windows), (2) provide new air-conditioner as was done to other rehabbed apartments.(3.) Seal up gaping hole under ******************* finally resolved rodent/pest *********************** in apartment. *** REQUESTED THIS OVER A YEAR NOW AND NOTHING HAS BEEN DONE. I PAY MY RENT IN FULL ON TIME YET FEEL LIKE IM DEALING WITH SLUMLORD COMPANY WHO HAS YET TO CORRECT THEIR PROBLEMS!!!!!

  Business response

  02/01/2024

   

  Dear *****,

  We are sorry that you have being dealing with these issues. I would like to address the complaints that you have.

   

  When we first started managing this building, it was in need of great repairs. the tenants were living in horrible conditions.

  *****, you lived in 1A, which was in horrible condition. Unit 2F, the tenant moved out, so the owner. decided to do a full rehab. This unit had all new vinyl floors put in, granite countertops and new sink, faucet. newly painted throughout. We installed a new steel door and all new appliances. this was a beautiful rehab and you requested to have first choice to this unit. You were approved and you moved in, March15,2021 At this time, windows were the original to the building, nor were A/C units changed. 

   

  Late 2022/2023 the owner decided to end leases with tenants and do a rehab on those units. This was at least a year to year and half after your rehab. At this time, the owner decided to outsource their rehab rather than have Property Management handle the rehab. The owner made major repair to the outside and inside of this complex including painting hallways, flooring, also new roof, windows and painting the exterior. Those units., he replaced a/c units. We never reached out to any tenant stating that all tenants were receiving new a/c units. His stance was, in the other units, he would replace after they went out with new because this was a costly rehab to the building and units. The reason I am stating all these facts, is that the building you are living in is drastically different that the first day I walked in there, it was infested with roaches and mice. we have reached to the owner to work with the contractors that did the rehab to fix those issues. The owner that recently sold this property to a new owner and we are working with him to resolve some of those repairs. 

  We monthly have a company there to access, and spray for bugs and mice. The of the hardest things we deal with in a complex is trying to get tenant to stop prying the door open and leaving it that way, because rodents can get in that way. We find garage in the halls. We are working diligently to have these repairs done with this new owner. I ask that you give us the time and we will get these issues resolved quickly. The only thing that *** not be resolved is installing a new A/C unit.  

  I noticed that you put the tasks in the portal asking for these to be completed and we will update you in Buildium as soon as we get approval from the owner. You also asked for a lease renewal.

  We strive to make or tenants happy and we hope that we can get these issues resolved so you can enjoy your stay at this property.

• Initial Complaint

  02/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We pay high rent just to be ignored by the office and management. Weve tried calling, emailing, and even tried to show up to the physical address. Our entire plumbing has been down in the basement (2nd bathroom and washer/dryer). *** been asking for a manager and no one can give me the contact info nor has anyone reached out. The drains back up so bad where were stepping in flood water. It ruins the floors and is disgusting to live this way. They covered a shower with drywall, and claimed theyd be resolving this over a week ago. Weve had no updates or anything. We pay $1350 in rent in a neighborhood that thats much too high for in the first place. We are done paying so much while living in these conditions. We cant even do our own laundry.

  Business response

  02/08/2023

   ******,

  I am sorry that you and your family are going through this difficult time. I know that not being able to use your washing machine is very inconvenient. Hopefully this will be resolved quickly.

  A task was put in that the bathtub was backing up, we sent ****** out to access the issue.

  I looked through the repairs through your ******** portal and saw that you had a leak from your upstairs bathroom, and we sent someone out to fix that repair. The repair was completed, and a new shower surround was installed to stop the tub leak. While there, they were going to rod the drain through the washer and under the newly discovered shower stall in the basement. ****** R discovered a bigger issue and was going to need to dig outside to fix this issue. Because of the digging, we had to order a site survey. ****** R said that the upstairs bathroom was fine but would need to address the secondary sewer line in the basement. IN your task at 11:16 am to state that no one had been there to do a survey, but they had been there at 10:00 am on the phone with the owner to discuss the options that were needed to fix this repair. ****** R assure us that the plumbing upstairs was fine, tub, toilet and sink. this issue only affected the basement plumbing. The excavation was approved by the owner and the repair was scheduled for Wednesday the 8th.  811 had to come out to mark before digging could start. 

  All of this information was put in your ******** task updates. 

  Again, I am sorry that you are having to go through this major repair. Thank you for your patience while this repair is being completed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩