ComplaintsforPriced Rite Tree Removal, LLC
Tree Removal
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Recieved advertisement through the mail call to get a estimate to cut down one tree and grind down entire stump I agreed to their bid and was required give them a $400 deposit and was told they would be out in 5 to 6 weeks it's been just about three months since the bid acceptance and 6 weeks longer than they promised me the work would be done ,I have talked to them on the phone once when they decided to call me back after leaving several phone messages on their voice mail promising me that I was getting to the top of their job list since then 6weeks later they haven't called me back to respond to my calls at all.Business response
06/26/2024
We have amicably resolved this matter with the customer.Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I gave a woman ******* is her name 300 dollar deposit to remove 1 tree on 4/24/24. The bill was 1750 dollars she said 3-4 weeks, it has been 7 weeks they wont return or answer my calls. I call every day at least 3 different numbers and I do not hear from anyone. Thank you very much. I have another tree service waiting to hear from me, If priced rite would give me my deposit back I WILL CALL someone that is reliable and can use the money. Thanks againBusiness response
06/21/2024
We have amicably resolved this matter with the customer.Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have $300 deposit 9/13/22. They called about 4 - 6 weeks later and asked to come out the following day. We told them we had a family party and could not have them working around trees with kids around asked them to reschedule. Since then they have ignored our calls to have the work done.Would not do business with themBusiness response
08/01/2023
We are working to reach an amicable resolution with the customer.Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Priced Rite to remove a rather large tree in my back yard with ***** and root removal. Prices Rite removed the tree, but left a lot of the ***** and roots. I had the work performed in the winter 12/22-1/23 and didnt learn of all the roots and ***** left untreated until I tried hiring a landscaper in 6/23 to landscape the area. I had two different companies to come out and tell me my ***** and roots needed to be ground in order to proceed with my landscaping project. I was surprised because this is a service I had paid for with Priced Rite. I began calling the company, and the owner *** around June 1st 2023 I was told repeatedly that *** would stop by my house to take a look at whats going on, but never given a specific date as to when this visit would occur. I explained the situation in detail and now we are here 6/22/23 and I have yet to receive a specific date as to when the company or *** will even come out to see what was left behind, very different from the prompt service I received when they came for an estimate and to pick up my deposit.I paid the company in full in good faith assuming all work was completed accurately. I hired them to shave this same tree 4 years ago and had no issues with the service at that time. I have a lot of mulch where the tree use to be from years of covering the tree roots, it wasnt until the landscaper cleared the mulch with his foot to expose the remaining ***** and roots. Two different companies informed me that I would need to have the ***** and roots ground before i could proceed with landscaping in that area. I should not have to pay anyone else for services that was previously paid for and not performed by Priced Rite ********************* I gave them a great review previously, but had to change it once I learned of the lack of service provided, and their unwillingness to correct this issue in a timely manner. Im sure they wouldnt except me not paying them in full. I want the service I paid for completed.Customer response
06/28/2023
From: ************************* <***********************>
Sent: Tuesday, June 27, 2023 6:06 PM
To: Complaints <*****************************************************>
Subject: Re: You have a New Message from BBB Serving Northern *******, Complaint #********
I would like to thank the Better Business Bureau for their assistance in resolving my issue with Priced Rite Tree Service.
They came right out and completed the job removing the remaining ***** and roots.
The company asked that I withdraw the complaint.
I would like to have the complaint withdrawn at this time since Price Rite did come back and complete the job.
Thank you
Sent from Yahoo Mail for iPhoneInitial Complaint
08/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed a contract on June 6 2022. Payed a $1500 deposit on the tree service and they called me last week with a 2 hour notice that the work could begin but I was not prepared. I told them they need to give me more of a heads up. I called this week and only received a voicemail and left my information once again and no call back. Either do the work or give me my deposit back.Business response
08/04/2022
We have spoken with the customer and will be making a second attempt to complete the job.Customer response
08/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a flyer for a tree ***** removal service. I called this business and a man came to my house on 05/04/22 to give me an estimate of $300 to remove 2 tree stumps in my front yard. The man asked for half of the payment immediately ($150) and I could pay the other half ($150) after the service was completed on 05/10/22. The man agreed to come and complete the service on 05/10/22. When no one came to do the service, I called the business on 05/11/22 and left a voicemail message but no one has called me back. The business cashed my check on 05/06/22.Business response
05/16/2022
We met with ************** on 5/6/22 at which time she signed up for service as stated. However, the contract expressly states that the estimated time frame for service is 1-3 weeks. We are unable to schedule service dates immediately at sign up, so it is unclear why she expected service on 5/10. We have no record of a call or voicemail from ************** on or about 5/11/22. We will be contacting ************** right away in hopes of clearing up the miscommunication.Customer response
05/21/2022
I am rejecting this response because: it isn't true, BUT the business came to my house yesterday (05/20/22) and completed the job. The workers were very professional and polite and they did a good job in removing my two tree stumps and a ****. They put black dirt down and grass seeds after removing the tree stumps. They completed the job satisfactorily. I am closing my complaint. Thank you BBB for your assistance in this matter.Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I gave priced rite tree a deposit for $350.00 to remove a tree on my property, they never showed up and i have been in contact with them many times only to be told (we'll schedule you right away) witch they never do!Business response
11/24/2021
Customer satisfaction is extremely important to us and we are working to resolve this matter with the customer as soon as possible.Customer response
11/25/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********,Thank you. I would like the work completed if that's possible...Initial Complaint
09/17/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Priced Rite Tree Removal LLC on April 7,2021 to remove a tree on our property. Tree work Cost $3,500.00 Our deposit $1,750.00 check #3885 We have contacted them several times to get a date they will be here. Their response is always we will be there. We recently asked for a refund so we could hire a reliable company at a lower price. Gordana was rude and aggressive. ** **** ** **** **** ************* ******* ******* ** *** *** *** ***** Please help us. This is a lot of money for us. Thank you.Business response
11/08/2021
We are working out an amicable resolution with the customer.
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.