ComplaintsforPalomino RV
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a brand new Puma trailer from ***************************** on August 1st. When I got home and set the trailer up in my driveway and opened the front slider, it caught on the flooring and ripped a huge hole in the floor. I have been trying for two weeks now to get this resolved, and I still have no idea when or how my trailer is going to be repaired. RV ***** **** has informed me that the trailer may need to be returned to the factory for the repair, but the warranty representative for the Puma brand at Forest River, *********************, has been ignoring my emails and phone calls. I have reached out to her at ************************* several times as well as by phone at ************ where I have left messages twice. At this point, it has been two weeks since I purchased this brand new trailer, and I still have no idea how or when it will be repaired. I have emailed *********************, the warranty manger at Puma several times and left two phone messages but have not even received the courtesy of a response, and I have had to cancel my vacation travel plans because I cannot use the trailer.Business response
08/25/2022
We understand the customers desire for timely repairs. Arrangements have been made to bring the travel trailer back to the factory for repairs.Customer response
08/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.