ComplaintsforRed Roof Inn
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Complaint Details
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Initial Complaint
08/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Reserved a room thrww booking .com upon check in was told they had to check with GM to see if I can rent from them was told I could then upon Checkin completion was told that the owner stated due to the **** complaint I filed I wasn’t to receive service .I left and the police contacted me to state I was trespassed from property .Business response
09/08/2023
****** was a former employee at this hotel. He was let go from his position. He later started to call the hotel and text other employees and make threats that he will call other organizations and agencies to get the hotel in trouble. He would frequently call the hotel and start cursing at our staff while making these threats. Many employees became uncomfortable due to his actions. He did make a complaint to **** and that complaint was quickly dismissed as it had to merit or validity. We submitted proof and pictures regarding his false claims that were made. He tried to check in to the hotel using a thrid party and made a pre paid reservtion. The front desk staff started the check in process but once management found out he was trying to check in, they informed staff and ****** that he is on our hotels do not rent list because of the threats made and that we do not want our staff being uncomfortable or being put in any bad situations. He refused to leave the hotel, made more threats to our staff, and basically made a scene in our hotel lobby. We had to call the police to have him removed from the premesis but he left prior to the polices arrival. Once officers arrived, they knew who he was and informed us they will get him tresspassed. We did not know if the police made any contact with him afterwards or not.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.