Business ProfileforDave's Pools, Inc.

I had them install a new pool at my house in April of 2020. We were very happy with the work. The price was slightly higher thank other quotes, but we were fine with it because we thought we were getting a better quality installation. A week after the pool went in we started to have wrinkles develop in the liner of the pool. We called Daves pools and they told us it was because there was a lot of rain recently and to give it time. A month went by and the wrinkles had gotten worse so we called again. Same response. Another month went by and the same thing. They kept telling us the same thing. We have called no less than 15 times to try and resolve this. Late in 2021 we called them again because Our sump pump was not working. They charged us $300 to diagnose it. When I was told by the office of this I didnt understand why we were paying it and they said it was because mulch got in the line and that was our fault. I then asked about the liner wrinkles and they said it was also our fault because we let them go on for so long. We are now paying another company $7K to replace the liner of a pool that we just had put in less than 2 years ago. They have taken no responsibility in any of this and basically said we were out of luck. In addition we never can speak with the owner to try and resolve it. He will not give out his personal number and it says restricted when he calls. The only time he has called us was because the $300 **** that we had was not paid. I was not able to answer. I called their office to pay the **** because I did not realize it was not paid. I also asked for him to call. Never received a call back. I am so frustrated with this company and want some resolution.